Senior Technical Escalations Engineer - Hybrid & Growth

A leading legal AI technology provider in Calgary is seeking a Senior Technical Escalations Agent to enhance customer support. This role involves troubleshooting complex issues, coaching agents, and maintaining professional relationships within the organization. Candidates should have experience with backend monitoring tools and strong programming skills. The position offers competitive compensation, a hybrid work environment, and flexible time off. Join us to make a meaningful impact in providing effortless support for a technical SaaS product.

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