Talent.com
IT Onboarding Analyst
IT Onboarding AnalystVC3 • Vancouver, BC, Canada
IT Onboarding Analyst

IT Onboarding Analyst

VC3 • Vancouver, BC, Canada
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job Description
Description
Are you passionate about IT? Do you excel in a fast-paced and dynamic work environment? CompuVision is currently expanding our team and we are looking for an IT Onboarding Analyst.

The IT Onboarding Analyst is responsible for investigating the state of a new client’s IT environment so that we can fill in documentation, identify risks, make recommendations, and begin day-to-day support. This role is critical in developing CompuVision’s understanding of a new client’s requirements and needs from their IT support provider, so that we can immediately begin to meet and exceed them. Ultimately, the Onboarding Analyst is vital for kicking off a new client relationship the right way by setting up all of CompuVision’s departments to succeed as of their first client interaction.

Culture is an integral part of working at CompuVision. Our company values represent the most important values, the ones we live by: Passionately Curious We challenge the status quo, seek continual improvement and are constantly learning.

Go Beyond, We show that we care through positively impacting others through our actions, properly communicating expectations and executing them consistently

Own It, We have courage to do what’s right, resolve to take responsibility, and grit to cross the finish line.

Serve as One, Together we are greater than the sum of our individuals, and teamwork is essential to success.

Our Noble Promise - “Developing Growth Minded People” - Is the driving force behind our values and why we do what we do.


Key Responsibilities

  • Provide a constant flow of communication to internal stakeholders during Onboarding projects, escalating to the Onboarding Project Manager or Team Lead where necessary.
  • Meet with new clients face-to-face at their office, accompanied by the Onboarding Project Manager or Team Lead.
  • Identify and photograph all components of the client’s IT infrastructure according to standards.
  • Install CompuVision’s remote management tool on all endpoints within a client environment.
  • List and detail all line-of-business applications in-use within the client environment, with particular attention paid to the information required to access vendor support.
  • Prepare detailed network maps including key components of the client’s primary environment.
  • Work with the CompuVision Business Analyst to confirm that our understanding of how the client IT environment functions.
  • Complete the initial Onboarding Discovery checklist for all new clients.
  • Prepare User Change Request and Workstation Set-up guides for new clients entering support.
  • Assist the Network Operations Centre with completing tasks related to beginning support for a client, including disabling out-going vendor accounts.
  • Complete a Full Support audit to be submitted to the Remote Operations Centre for approval and respond to any concerns from the support teams.
  • Attend and contribute to Onboarding team meetings.
  • Demonstrate strong, professional communication skills when working with internal or external stakeholders.
  • Seek continuous improvement in the Onboarding process through the investigation of new tools or techniques.
  • Assist the Service Desk with completing support tickets where required.

Skills Knowledge and Expertise
Education Requirements, Skills, and Knowledge
    • Post-secondary training in Network Administration or Computer Systems. Administration, or at least 3 years’ experience with a Managed Services Provider.
    • Microsoft MCSE, MCSA, or MCITP (in-progress or completed).
    • At least 1 year of relevant IT experience supporting small or medium-sized business environments.
    • Experience with the following technologies
    • o Windows Server and Hyper-V
    • o Microsoft Exchange and Office 365
    • o Active Directory and Group Policies
    • o Routing, Switching, and VPN technology
    • o Anti-virus and Security software
    • o TCP/IP, DHCP, DNS
    • o Microsoft SQL experience will be considered an asset
  • Excellent oral and written communication; Communicates in a timely, professional and respectful manner.
  • A proven track record for excellence in customer service.
  • Must possess a vehicle, valid driver’s license, and appropriate business-class insurance.
  • Must be willing to travel for project work.

    Thank you for your interest in CompuVision. We appreciate all applications; however, only those candidates selected for an interview will be contacted.
Create a job alert for this search

IT Onboarding Analyst • Vancouver, BC, Canada

Similar jobs
Internal Recruitment Associate - IT/IQ Tech Recruiters

Internal Recruitment Associate - IT/IQ Tech Recruiters

IT/IQ Tech Recruiters • vancouver, bc, ca
Full-time
Internal Recruitment Associate (Vancouver, BC).Working at IT/IQ Tech Recruiters is all about collaborating with an incredibly bright and ambitious team to help smart people find each other.We match...Show more
Last updated: 11 days ago • Promoted
Shopify Support Analyst: Proactive, Cross‑Team Impact

Shopify Support Analyst: Proactive, Cross‑Team Impact

Teifi Digital • Vancouver
Full-time
A leading e-commerce solutions provider is seeking a Support Analyst to work collaboratively with various teams to optimize merchant store experiences.This role requires 2+ years in the Shopify eco...Show more
Last updated: 30+ days ago • Promoted
Sourcing Analyst

Sourcing Analyst

BayOne Solutions • burnaby, bc, ca
Full-time
Please Find Below Job Details:.Job Title: Sourcing Integration Analyst.Duration: 12 Months (Contract).The Sourcing Integration Analyst will support operational execution of sourcing integration eff...Show more
Last updated: 5 days ago • Promoted
Recruiter, IT Team

Recruiter, IT Team

MatchBox Consulting Group • Vancouver
Full-time
Thurlow Street 601, Vancouver, British Columbia, Canada, V6E 3L2.Join Our Team! MatchBox is one of the fastest‑growing recruitment firms in Canada.We are on an exciting trajectory of growth and loo...Show more
Last updated: 5 days ago • Promoted
Senior Manager, Deal Technology - IT Due Diligence (Toronto, Calgary, Vancouver)

Senior Manager, Deal Technology - IT Due Diligence (Toronto, Calgary, Vancouver)

Ernst & Young Advisory Services Sdn Bhd • Vancouver
Full-time
Other locations: Primary Location Only.EY-Parthenon is Ernst & Young's global strategy consulting arm with over 25,000 professionals helping CEOs and business leaders design transformative strategi...Show more
Last updated: 29 days ago • Promoted
IT Manager of Operations, Releases and Sustainment Services

IT Manager of Operations, Releases and Sustainment Services

ICBC • North Vancouver
Full-time +1
IT Manager of Operations, Releases and Sustainment Services.Employment Type: Permanent Full Time.Location: North Vancouver, British Columbia, Canada.We welcome applications from all qualified job s...Show more
Last updated: 12 days ago • Promoted
IT Operations Support Specialist (6-Month Contract)

IT Operations Support Specialist (6-Month Contract)

Connor, Clark & Lunn group • Vancouver
Full-time +1
IT Operations Support Specialist (6-Month Contract).IT Operations Support Specialist (6-Month Contract).Connor, Clark & Lunn Financial Group Ltd.We are looking for an enthusiastic IT Operations Sup...Show more
Last updated: 4 days ago • Promoted
Enterprise Implementation & Onboarding Specialist

Enterprise Implementation & Onboarding Specialist

Hydreight Technologies (TSXV:NURS, OTCQB:HYDTF) • Vancouver
Full-time
A health technology company is seeking a full-time Enterprise Implementation & Onboarding Specialist in Vancouver, BC.This role is critical for launching and supporting enterprise partners on their...Show more
Last updated: 6 days ago • Promoted
IT Specialist

IT Specialist

Nurse Next Door • Vancouver
Full-time
AtNurse Next Door, we believe inMaking Lives Betterand that includes the lives of our clients, caregivers, and everyone we meet! As we continue to innovate and lead within home healthcare, technolo...Show more
Last updated: 16 days ago • Promoted
Senior Manager, Deal Technology - IT Due Diligence (Toronto, Calgary, Vancouver)

Senior Manager, Deal Technology - IT Due Diligence (Toronto, Calgary, Vancouver)

EY • Vancouver
Full-time
Senior Manager, Deal Technology – IT Due Diligence (Toronto, Calgary, Vancouver).Join EY’s EY‑Parthenon strategy consulting arm as a Senior Manager in Deal Technology – IT Due Diligence.In this rol...Show more
Last updated: 30+ days ago • Promoted
Senior IT Administrator

Senior IT Administrator

Zymeworks • Vancouver
Full-time +1
Zymeworks is a publicly listed (NASDAQ:ZYME) clinical‑stage biotechnology company developing a diverse pipeline of novel, multifunctional biotherapeutics to improve the standard of care for difficu...Show more
Last updated: 23 hours ago • Promoted
ServiceNow BA — Bridge IT & Business (Contract)

ServiceNow BA — Bridge IT & Business (Contract)

emergiTEL Inc. • Vancouver
Full-time
A consulting firm is seeking a skilled ServiceNow Business Analyst for a contract role in Vancouver.The ideal candidate will bridge business and technology, ensuring clear, actionable requirements ...Show more
Last updated: 30+ days ago • Promoted
ITSM Analyst

ITSM Analyst

Parkbridge • Vancouver
Full-time
About Parkbridge Lifestyle Communities.Parkbridge, an operating platform of QuadReal Property Group, is Canada’s leader in modular housing and the largest builder, owner, and operator of residentia...Show more
Last updated: 23 hours ago • Promoted
Workday Integrations Analyst

Workday Integrations Analyst

Focus on WD • burnaby, bc, ca
Full-time
We are looking for a Workday Technical Analyst to join a growing team and play a key role in taking Workday to the next level across the organisation.This is a hands-on technical role where you wil...Show more
Last updated: 5 days ago • Promoted
Strategic IT Client Success Lead

Strategic IT Client Success Lead

GAM Tech • Vancouver
Full-time
A dynamic Managed Service Provider in Vancouver is seeking an experienced Account Manager / Client Success Manager.You will be the main point of contact for clients, ensuring satisfaction and ident...Show more
Last updated: 30+ days ago • Promoted
Research IT Support Specialist

Research IT Support Specialist

University of British Columbia • Vancouver
Full-time
A major academic institution is seeking a Research Technology Support Analyst in Vancouver.This role provides essential technical advice and support for research technology, maintaining reliability...Show more
Last updated: 6 days ago • Promoted
IT Operations Lead — Hybrid, Hyper-Growth Tech

IT Operations Lead — Hybrid, Hyper-Growth Tech

Swim Recruiting • Vancouver
Full-time
A dynamic technology firm located in downtown Vancouver is seeking an IT Administrator to support their expanding IT operations.This role offers the opportunity to work in a high-autonomy environme...Show more
Last updated: 6 days ago • Promoted
IT Security Analyst (Threat & Vulnerability Management)

IT Security Analyst (Threat & Vulnerability Management)

Ignite Technical Resources • Vancouver
Full-time +1
Ignite Technical Resources is recruiting for a.IT Security Analyst – Threat & Vulnerability Management.The IT Security Analyst (Threat & Vulnerability Management) is responsible for protecting ente...Show more
Last updated: 9 days ago • Promoted