Bilingual Technical Support SpecialistBITS Recruiting • London, ON, CA
Bilingual Technical Support Specialist
BITS Recruiting • London, ON, CA
13 days ago
Job type
- Full-time
Job descriptionProvide technical assistance and repair support to servicing dealers. Deliver technical support to sales and internal support teams. Guide dealers on warranty eligibility and repair procedures. Review and adjudicate dealer warranty claims. Analyze and repair critical product failures, provide end‑user technical support, maintain accurate activity logs and reporting, and perform additional tasks as assigned. Fluently bilingual – English / French – Spoken and Written. Degree or certification in Electrical or Mechanical Engineering, or a related trade. Minimum of 3 years in electrical / mechanical sales, technical support, or service management. Strong problem‑solving abilities. Ability to quickly gather, analyze, and share information effectively. Capable of working independently and collaboratively in a fast‑paced, dynamic environment. Proficiency in MS Office applications and connected digital collaboration environments.
Bilingual Technical Support Specialist – (Mechanical)
Location : (On Site) – London, ON
Hours : Mon‑Fri – 8 : 00am‑4 : 30pm (40 hours / wk.)
Base pay range
CA$60,000.00 / yr - CA$85,000.00 / yr
- Dental, health and vision plan
- Paramedical
- Disability
- Pension Plan
- Lifestyle spending account
- Paid time off between Christmas and New Years
Summary
In this role, you will act as a knowledge resource to other company locations needing mechanical / technical assistance with escalated issues dealing with company products. You will be required to troubleshoot problems and provide solutions in compliance with company regulations.
Responsibilities & Functions
Qualifications & Skills
Seniority level : Not Applicable
Employment type : Full‑time
Job function : Customer Service and Engineering
Industry : Construction and Equipment Rental Services
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Technical Support Specialist • London, ON, CA
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