Field Clinical Specialist - Critical Care

For over 50 years, the Critical Care business within Edwards Lifesciences (NYSE : EW) has operated at the intersection of groundbreaking medical innovation and improved patient care.

Put simply, we exist because we’re committed to creating a world where every patient who be monitored be monitored with smart technology.

With this impactful vision in mind, we are now embarking on becoming an independent business from Edwards, a process that we currently expect to be completed by January 2025.

As Critical Care transitions to an independent company, we will continue to benefit from the expertise and experience of 4,000+ dedicated global employees, a vibrant innovation engine with strong investment in our future pipeline, and strong sales growth and profitability.

We are well-positioned to build upon our category leadership as we continue to launch new solutions powered by A.I. to clinicians, and expand into new care settings.

So, if you're a dynamic and passionate person who is eager to contribute to an innovative, industry-leading advanced monitoring company we invite you to explore our career opportunities.

Those who choose to join us will be part of a once-in-a-lifetime’ journey to improve the quality of care and outcomes for millions of patients around the world.

For further detail on the spin-off from Edwards Lifesciences, please consult this 2023 Investor Conference Presentation, .

The Field Clinical Specialist develops clinical education materials in connection with clinical investigations. Provides expertise and clinical insights on the device, procedure and protocol throughout the life cycle of the clinical investigation.

Key Responsibilities :

• Responsible for certification of the centers, physicians and other related staff, as well as EW personnel and as outlined within EW SOPs
• Interact with KOL and proctors
• Provide education on all aspects of the device, device handling, implantation and troubleshooting techniques related to equipment, tools and products required for device implants.
• Develop and continuously improve training curriculum, training materials and training tools, based on clinical trial experience, EW guidelines and SOP.
• Business Intelligence
• Educate and train physicians, hospital personnel and hospital staff on technical matters related to products and procedures through conducting and / or coordinating one-on-one ad hoc training sessions and in-service structured education programs.
• Throughout commercial procedures, provide physicians and medical staff with required follow-up support to ensure continuity of education and technical support related to all aspects of patient outcome.
• Plan and implement growth strategies within focused accounts in partnership with the Sales and Sales Management
• Responsible for upselling in key strategic accounts working in conjunction with Business Managers
• Validate software and hardware updates in the field as applicable
• Learns the product(s), physiology, anatomy, applications of the market and Edwards Lifesciences
• Regularly reviews clinical support activities, changes in the market and assigned accounts, as well as, competitive activity with the NSM and the appropriate Sales Specialist.
• Other incidental duties

Education and Experience :

3 years of experience

Bachelor's Degree in related field

Training experience in clinical / technical environment preferred

Additional Skills :

• Proven expertise in MS Office Suite and ability to operate general office machinery
• Good written and verbal communication skills, presentation, and interpersonal relationship skills including negotiating and relationship management skills
• Good problem-solving and critical thinking skills
• Moderate knowledge and understanding of cardiovascular science
• Moderate understanding of cardiovascular anatomy, pathology and physiology
• Moderate understanding of medical device regulatory requirements and documents, device accountability and adverse events reporting
• Ability to manage confidential information with discretion
• Strict attention to detail
• Ability to interact professionally with all organizational levels
• Ability to manage competing priorities in a fast paced environment
• Must be able to work in a team environment, including inter-departmental teams and representing the organization on specific projects
• Ability to build productive internal / external working relationships
• Adhere to all company rules and requirements (e.g., pandemic protocols, Environmental Health & Safety rules) and take adequate control measures in preventing injuries to themselves and others as well as to the protection of environment and prevention of pollution under their span of influence / control
30+ days ago