Trainer, Service Transformation

Location : Windsor, ON; Toronto, ON; Montreal, QC (Hybrid, 2 days on-site per week)

Language : English required, bilingual French and English is an asset

Duration : 9-month contract

Background Check Requirement : Criminal background check & Employment check required

Salary : $85,000-90,000

About the Opportunity

This is an exciting opportunity to be part of a large-scale service transformation within a mission-driven organization in the financial services and insurance space. As a Trainer, you’ll support the evolution of a modern contact centre by helping employees confidently adopt new systems, tools, and ways of working. You’ll collaborate closely with an established training team, unionized staff, and business leaders, delivering learner-centered training that directly supports both organizational goals and community impact. Your work will help scale onboarding and upskilling for hundreds of employees while new technologies and processes are rolled out.

What’s in it for You

You’ll join a collaborative training environment that values optimism, adaptability, and continuous learning. This role offers hands-on exposure to enterprise transformation, meaningful work tied to a strong social mission, and the chance to make a real difference in how people experience change at work. You’ll also benefit from mentorship within a seasoned training team, flexible hybrid work, and the satisfaction of seeing learners succeed during a critical period of growth and evolution.

Your Responsibilities

• You’ll deliver engaging in-person, virtual, and hybrid training sessions for contact centre agents, leaders, and new hires.
• You’ll support the design and rollout of training curriculum for new systems, tools, and processes.
• You’ll help develop and maintain training materials, including eLearning modules, job aids, and video content.
• You’ll evaluate training effectiveness through feedback, assessments, and continuous improvement practices.
• You’ll collaborate with subject matter experts and stakeholders to ensure training aligns with business needs.
• You’ll support learning initiatives such as knowledge management, dashboards, onboarding, and process adoption.

Skills and Qualifications

Why Partner with Altis

If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you’re a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.