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Diabsolut
Director, Program DeliveryDiabsolut • Pointe-Claire, Quebec, CA
Director, Program Delivery

Director, Program Delivery

Diabsolut • Pointe-Claire, Quebec, CA
30+ days ago
Job type
  • Full-time
  • Permanent
  • Remote
Job description

We are seeking an experienced and dynamic Director, Program Delivery to lead the successful execution of complex Salesforce and Certinia programs across multiple clients. This role requires a strategic leader with a strong track record of managing large-scale program portfolios, ensuring on-time delivery, high-quality results, and exceptional client satisfaction. You will collaborate cross-functionally to align delivery with business objectives and drive continuous improvement within our Professional Services organization.

Primary Responsibilities:

  • Lead and oversee the delivery of multiple implementation programs, ensuring programs meet scope, schedule, budget, and quality standards.
  • Manage and mentor a team of program and project managers, fostering professional growth and high performance.
  • Develop and maintain strong relationships with clients and internal stakeholders, acting as a trusted advisor and escalation point. Support program governance frameworks, processes, and best practices to optimize delivery efficiency and risk management. Coordinate cross-functional teams including functional and technical consultants, architects, developers, project managers, and external resources to ensure seamless delivery.
  • Monitor program performance metrics and KPIs, generating reports and insights to inform decision-making and stakeholder communication.
  • Drive innovation within the program delivery organization by identifying process improvements, automation opportunities, and adoption of industry best practices, working closely with Delivery Excellence and the PMO.
  • Collaborate with sales and presales to support pre-sales activities, proposal development, and transition to delivery.
  • Ensure compliance with organizational policies, client contractual requirements, and global regulatory standards.

Required Skills & Qualifications:

  • Bachelor’s degree in Business, IT, or a related field; MBA or advanced degree preferred.
  • 10+ years of experience in program or portfolio management within technology consulting environments.
  • Proven experience leading large, complex implementations or technology programs with multi-project coordination.
  • Strong knowledge of Salesforce platform capabilities, architecture, and ecosystem.
  • Exceptional leadership, communication, and stakeholder management skills.
  • Proficient in program management methodologies and tools (e.g., Agile, PMP, SAFe).
  • Demonstrated ability to manage risk, resolve conflicts, and navigate organizational complexities.
  • Experience with change management, organizational adoption, and continuous improvement frameworks is a plus.
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Director, Program Delivery • Pointe-Claire, Quebec, CA

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