Payment Operations Specialist

We are transforming the legal experience for all by while .We are currently seeking a Payment Operations Specialist to join our Payment Operations team in Toronto , Vancouver , or Calgary.

Responsibilities

• Prioritize custom payment pricing requests by analyzing complex card processing statements
• Perform complex payments pricing analyses for both new and existing customers
• Collaborate with client facing teams on custom pricing deal positioning, strategy, and talk tracks
• Manage direct customer communications for existing and new customer around pricing and rate negotiations
• Managing various operational queues with the goal of maintaining and exceeding internal and external SLAs
• Supporting a team of Payment Operations coordinators in delivering on processes and tasks to acquire new customers and support existing ones in the Clio Platform

Directly supporting Clio customers who have questions or escalations concerning payments, including :

Qualifications and Desired Skills

Benefits

As the world's leading provider of cloud-based legal software, we provide lawyers with low-barrier, affordable solutions to manage and grow their firms more effectively, more profitably, and with better client experiences. Through the cloud, we believe that we can help create a more inclusive legal community and a more equitable legal system.

#J-18808-Ljbffr