Duty Manager

Job Description

Job Description

Salary : $22.00

Position : Duty Manager

Employment Type : Full-Time, Seasonal

Compensation : $20.50 per hour

Niagara Adventure Excursions isseekingexperienced and dependable Duty Managers to support daily operations in a fast-paced outdoor attraction environment. This role is well suited to individuals whodemonstratestrong leadership, sound judgment, and the ability to remain composed under pressure. Duty Managers play a key role in ensuring operational efficiency, guest satisfaction, and staff support while upholding all safety and service standards.

As a Duty Manager, you will serve as the on-site operational leader, overseeing daily park operations and supporting both Element and Guest Services teams. You willbe responsible formaintainingalignment across departments, ensuring safety compliance, and supporting a positive and professional work environment from opening to closing operations.

Key Responsibilities :

• Lead by example whilerepresentingNiagara Adventure Excursions service and safety standards
• Maintain active oversight of all operational areas throughout the site
• Monitor and direct team activities to ensure safety, guest service excellence, and professional conduct
• Manage guest flow to support an efficient and enjoyable experience
• Ensure adherence to site-specific safety policies and risk management procedures
• Promote clear communication and collaboration across the leadership team
• Maintain working knowledge of all park roles, procedures, and operational processes
• Identifyand address operational challenges proactively
• Coach, mentor, and support team members during daily operations
• Address performance concerns, enforce corrective action whenrequired, and manage conflicts professionally
• Report staff performance observations and feedback to the leadership team
• Support employee engagement, morale, and overall team success

Qualifications and Skills :

On-the-job training and ongoing mentorship will be provided

Work Relationships :

Work Schedule :

This is a full-time, seasonal position with a flexible schedule based on operational needs. Shifts will include evenings, weekends, and holidays, particularly during peak season from May through mid to late September.

This is a multi-interview process. Applicants will be required to meet with a minimum of two (2) hiring panels prior to receiving an offer.