Job Description
Your Impact: As a Technical Support Associate, you’ll have the ability to work in a collaborative and engaging environment with one goal, making a positive impact on people’s day! We’ll train you to be an expert in your field, so you can confidently deliver an amazing customer experience. You’ll field customer inquiries, identify the unique needs of each customer, match customers with products and services that meet their needs, exercise emotional intelligence and improve the overall customer experience! So, what does a day in life for a Technical Support Associate look like?
• Communicate with customers through inbound calls that have questions about the products and services offered. Agent should be abreast with changing technology and procedures to be able to educate the customer of the value of the services provided, ways to optimize and maximize service usage and retain customers.
• Identify customer needs through active listening to answer questions, assist with troubleshooting or make product recommendations based on the customers need.
• Troubleshoot and resolve internet issues that customer might be having in a timely and effective manner using tools and techniques defined by the client.
• Take a consultative approach with customers who are experiencing problems with their service by owning the issue and resolution. Finding the root cause of the problem and directing a field technician where applicable for ensuring resolution within the stipulated time line.
• Use multiple computer systems to research products, services, common problems and solutions offered · Document customer needs, interactions and outcomes in the appropriate tool or system · Creating a “WOW” factor in every interaction through exceptional communication skills, taking ownership of the interaction and speed of service
• Regular 1:1 coaching sessions with your supervisor to ensure you regularly meet key performance indicators
Why choose us?
Why Choose Us HGS is a global leader in customer experience management. With more than 44,000 employees spread across 7 countries, our mission is to make our clients more competitive by providing exceptional experiences. Powered by a people first philosophy and experience serving over 900 of the world’s leading brands, HGS is the perfect place to build your future! Plus, working with HGS comes with benefits like:• $15.30 hourly and overtime opportunities• Bonuses and Incentive programs• Best in class medical, dental, vision benefits and Life insurance.• Employee assistance programs
What we are looking for:
So what really makes a great Technical Support Associate? Think of yourself as a product expert and problem solver that provides a consultative approach to issue resolution. If you’re compassionate, energetic, bold and want to work in a customer centric role with an amazing opportunity to make an impact on people’s lives, you’ll love this role! Please note: This position does not qualify for the Atlantic Immigration Pilot Program or the Provincial Nominee Program because this is a work from home position.
Requirements
You’re at least 18 years of age• You have a High School Diploma or equivalent• You can work between the hours of 7:00 AM and 12:00 AM EST but have some flexibility as business needs may change• You have at least 6 months of customer service experience and you understand the value of coaching / feedback• You have experience troubleshooting issues and understand the importance of owning the resolution for the customer• Demonstrate a caring, supportive and friendly nature in every interaction with the upmost confidence and urgency• You’re computer savvy, comfortable sitting at a desk and working with multiple monitors• You’re results oriented and comfortable providing customers with recommendations and solutions• You have excellent time management skillsWork@Home Technical Support Associate • Manitoba
Become a Customer Relations Associate and positively impact people's day! Join a collaborative team and learn to deliver exceptional customer experiences while addressing billing inquiries and conc...Show more
Embrace a dynamic role as a Commercial Service Associate.Drive customer satisfaction and account development in a supportive, collaborative environment focused on your ideas.In this full-time posit...Show more
Make a Real Difference Every Day 🌈.Are you passionate about helping children and young people thrive?.Children’s Support Workers to join our team.This is more than a job — it’s your chance to prov...Show more
Unit 5-3129 Red Fife Rd, Rosser, MB R0H 1E0.Full-time Shift(s): MON TUE WED THU FRI 8:00am - 5:00pm.Working as Full-time Sales Support, you must have a strong interest in sales and enjoy working in...Show more
Elevate your career as an Associate in a dynamic financial services team.Focus on documentation processing and client communications, while contributing to a high-performing culture.As a key player...Show more
A leading agriculture company in Manitoba is looking for a student to assist agronomists in crop scouting, soil sampling, and data collection.This role involves interpreting data for recommendation...Show more
Become a Bilingual Recovery Coach and make a difference in substance use recovery.Use your recovery journey to motivate individuals towards healthier lives while providing necessary peer support.In...Show more
Embrace autonomy as a Commercial Account Associate, driving client success in a supportive, entrepreneurial environment.Leverage your passion for exceptional customer service to expand our organiza...Show more
A leading technology firm in Manitoba is seeking a Technical Customer Success Manager to enhance customer relationships and drive successful use of their technologies.The role begins remote and tra...Show more
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.Be accountable for the preparation and processing of client documentation and inputting transac...Show more
Do you want a position that offers autonomy and encourages your ideas?.Do you want to work with a team where you can use your passion for customer service in an entrepreneurial and uncharted way?.D...Show more
A Canadian insurance organization seeks an Associate Case Manager to manage low complexity claims and advise customers about their benefits.Applicants should have a degree in Psychology, Social Wor...Show more
A leading Canadian bank is looking for an individual to join their team in Manitoba.The successful candidate will be accountable for processing client documentation and managing database accuracy.R...Show more
Step into a Full-Time Sales Support role focused on customer interactions and inventory management.Thrive in a challenging environment while developing your sales skills with a flexible schedule.Th...Show more
Senior Technical Adoption Manager page is loaded## Senior Technical Adoption Managerlocations: CAN-Ontario Remote Location: CAN-Manitoba-Remote Locationtime type: Full timeposted on: Posted Yesterd...Show more
A home health care provider is looking for a compassionate Occupational Therapist in Prairie View, TX.The role involves evaluating and managing patient treatment plans, emphasizing mobility and fun...Show more
Qualified candidates are asked to email and attach their cover letter, resume and transcripts to:.Portage la Prairie, MB R1N 0X1.We thank all candidates who apply, but only those selected for an in...Show more
Support healthcare efficiency as a Bilingual Caseworker, specializing in patient and healthcare professional assistance in a fulfilling remote role.Apply your problem-solving skills and attention t...Show more
