Manager, RenewalsTargeted Talent • Winnipeg, MB, Canada

Manager, Renewals

Targeted Talent • Winnipeg, MB, Canada

30+ days ago

Job type

Full-time

Job description

Job Description

Our client is a pioneer in the CRM space, is seeking a Manager, Renewals who will be responsible for the retention and growth of their customer base. A blend of both Customer Success and Account Management, this role requires a balanced approach of proactive business development and creative problem solving to meet / exceed revenue targets.

Primary Duty / Objective :

Meet and exceed renewal revenue targets for all accounts in North America and Australia by :

Ensuring ongoing renewal attainment
Reducing churn and downgrades
Identifying and closing expansion opportunities

Supporting Tasks and Activities :

Key Account Management

Act as primary point of contact on all Key Accounts engaging various internal teams to ensure time resolution of requests and project delivery

Provide training and guidance for clients to drive value received from their CRM solution.

Proactively contact clients based on cadence determined by customer life-cycle.

Conduct Account Review meetings and leverage solution-based selling to identify and close new revenue opportunities.

Craft and present Executive Business Reviews to clients communicating value delivery and identify areas to increase adoption.

Own the renewals process including the negotiation of win / win renewal agreements for small and medium sized companies.

Leverage qualitative and quantitative data for prospecting revenue opportunities and identifying churn risks within their territory.

Maintain thorough understanding of renewal and expansion pipeline and provide 90-day revolving forecast.

Renewal Portfolio Performance

Act as subject knowledge expert for internal and external questions pertaining to :

Current and historical agreement term and conditions

Current and historical products and rate plans

Renewal policy, procedures and documentation

Managing direct reports

Provide Coaching and training on sales best practices to develop team

Handle client escalations when necessary

Monitor revenue performance and in-act course correcting strategies to ensure individual and team revenue targets are attained.

Resolving conflicts and disagreements

Creating tools, process, and procedures to support team in their objectives

Support the NNL Sales team through :

Providing existing customer industry data / information to support sales efforts

Support sales strategy creation, new systems implementation, financial budgeting / forecasting and providing customer feedback for product direction

Support Business Partners in Key Account renewal and expansion conversations

Other Activities

Design and implement policy, procedures, systems and KPIs to streamline operations and revenue generating activities

Aggregate and present renewal performance data on a monthly, quarterly and annual basis to senior Management team

Monitor the book of business performance on an on-going basis to identify and mitigate any potential revenue risks

Analyze data sets to produce and produce ad-hoc reports for strategy decisions

Supporting VP, sales on various projects and initiatives when needed

Skills / Qualification / Education

University degree or comparable work experience

7+ years B2B Account Management Experience, SaaS preferred

3+ years in sales leadership role

Outstanding sales, customer success and problem-solving abilities

Advanced knowledge of Microsoft suite

Excellent revenue risk identification and migration ability

Concise communicator with the ability to communicate effectively across audiences with varied technical knowledge level

Proactive attitude towards account management and quota achievement

Strong analytical background with ability to translate into tangible strategy

Create a job alert for this search

Manager Renewals • Winnipeg, MB, Canada

Similar jobs

Manager, Software Engineering (Edge Traffic)

Affirm • Winnipeg

Full-time

Manager, Software Engineering (Edge Traffic).Manager, Software Engineering (Edge Traffic).Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy n...Show more

Last updated: 23 days ago • Promoted

Senior Product Manager - fintex

fintex • winnipeg, mb, ca

Full-time

Our founding team has built and shipped game-changing digital products at Canada's leading financial institutions.Now we're taking everything we've learned and building something bolder, faster, an...Show more

Last updated: 15 days ago • Promoted

Product Manager (B2B SaaS / Healthcare AI) - Ubie

Ubie • winnipeg, mb, ca

Full-time

Are you an experienced Product Manager looking to build the future of AI-driven healthcare?.B2B SaaS solutions for healthcare providers and payers. In this role, you will operate in an.AI to transfo...Show more

Last updated: 25 days ago • Promoted

Customer Success Manager

Confidential Company • winnipeg, mb, ca

Full-time

We are building a team of hardworking and motivated people who want to ensure that every step of the client’s journey is seamless, supported and that the value of the company's mission is fully rea...Show more

Last updated: 4 days ago • Promoted

Wireless Manager - Lead Retail Team to Growth

OSLRS • Winnipeg

Full-time

A leading sales services company in Canada is seeking a Wireless Manager for a full-time contract role in Winnipeg.You will be responsible for managing and developing a team of experts to deliver t...Show more

Last updated: 18 days ago • Promoted

Sales Manager - Winnipeg

Durabuilt Windows & Doors • Winnipeg, MB, CA

Full-time

Quick Apply

Job SUMMARY Develops long-term industry relationships resulting in continued, profitable sales growth.ESSENTIAL DUTIES AND RESPONSIBILITIES include the following : Lead, create and execute Market Bu...Show more

Last updated: 30+ days ago

Regional Manager

Broadstreet Properties • Winnipeg

Full-time

Are you an exceptional leader who thrives in a coaching and mentoring role? Do you take pride in your planning and organizational skills and have the ability to make sound business decisions?.Broad...Show more

Last updated: 3 days ago • Promoted

Customer Success Manager - Confidential Company

Confidential Company • winnipeg, mb, ca

Full-time

Last updated: 4 days ago • Promoted

Sales Manager - Winnipeg

Durabuilt Windows & Doors Inc. • Winnipeg

Full-time

Develops long-term industry relationships resulting in continued, profitable sales growth.ESSENTIAL DUTIES AND RESPONSIBILITIES. Lead, create and execute Market Business plans, budgets, and strategi...Show more

Last updated: 23 days ago • Promoted

Sales Manager Birchwood Chevrolet Buick GMC Winnipeg, MB

Birchwood Automotive Group • Winnipeg

Full-time

The Sales Manager reports directly to the General Sales Manager.The Sales Manager provides leadership and expertise while operating an efficient and profitable sales team.The successful candidate e...Show more

Last updated: 9 days ago • Promoted

Aaltos Manager

Canad Inns • Winnipeg, MB, Canada

Full-time

Quick Apply

The Aaltos Manager is responsible for the successful operation of the Aaltos Restaurant.This position is responsible for managing all operations of the restaurant and lounge areas, ensuring complia...Show more

Last updated: 29 days ago

Product Manager, Specialty Products - Empire Life

Empire Life • winnipeg, mb, ca

Full-time +2

Product Manager, Specialty Products.Location : Remote - Anywhere in Canada or Hybrid - Kingston, Toronto or Montreal.The total target compensation (TTC) range, including salary and target bonus, is ...Show more

Last updated: 30+ days ago • Promoted

Senior Manager, Project Delivery - High Density Computing

Bell Canada • Winnipeg

Full-time

Select how often to receive alerts (in days) : Create alert.Senior Manager, Project Delivery - High Density Computing.It drives us to innovate, explore, and stay close to what matters to us most.At ...Show more

Last updated: 5 days ago • Promoted

Product Manager (B2B SaaS / Healthcare AI)

Ubie • winnipeg, mb, ca

Full-time

Last updated: 25 days ago • Promoted

Branch Manager : Profit Center Leader in Rentals

North American Transportation Management Institute • Winnipeg

Full-time

A leading rental equipment company is looking for a Branch Manager in Winnipeg, Manitoba.You will be responsible for the overall direction and performance of a multi-million dollar revenue branch.K...Show more

Last updated: 3 days ago • Promoted

Senior Product Manager

fintex • winnipeg, mb, ca

Full-time

Last updated: 15 days ago • Promoted

Senior Manager, Lighthouse Leader - Firm-Wide Services

BDO Canada • Winnipeg

Full-time

Putting people first, every day.BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping client...Show more

Last updated: 9 days ago • Promoted

Sales Manager - Winnipeg

Showcase • Winnipeg

Full-time +1

Home of the Hottest Trends” – Where our stores, teams and in-store atmosphere bring the world’s hottest products to life! We are known for creating an engaging and interactive experience for our cu...Show more

Last updated: 14 days ago • Promoted