Program Assistant C

Position Information Posting Number 25AC0126 Position Title Program Assistant C Pclass # SS051 Who We Are We acknowledge that Vancouver Community College (VCC) is located on the traditional unceded territories of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) peoples who have been stewards of this land from time immemorial.

For over 60 years, VCC has been a leader in innovative, experiential post-secondary learning. We’re one of B.C’s top employers and we are proud to inspire students to discover their passions, gain essential skills, and learn what it takes to succeed in a competitive workforce.

At VCC, we respect and celebrate our differences, and are committed to the work of decolonization, accessibility, and inclusivity for all. Be a part of creating an inclusive community that provides equitable opportunities for Indigenous and diverse representation, participation, and success for everyone.

We value lived experience and encourage applications from members of all groups experiencing barriers to equity. Come join the VCC community as we shape the future together. Position Summary This position is responsible for providing program / course support, answering the phone; providing information and assistance; registering students; processing payments; word processing a variety of documents, forms and correspondence and maintaining department databases and files. Duties & Responsibilities

• Receives and responds to program related inquiries over the telephone, in writing, via e-mail and in person from key stakeholder groups. Screens calls, relays messages and provides information and assistance referring more complex or specialized queries to the appropriate personnel.
• Registers students into programs and courses, processes payments, records transactions and initiates refunds. May maintain and balance accounts on a daily basis.
• Confirms program arrangements with instructors; orders books and student materials; books rooms, videos and AV equipment; orders catering and obtains copyright permission. Monitors due dates and ensures materials, AV equipment, videos, etc. are returned on time.
• Word processes a variety of documents including correspondence, reports, forms, brochures and course materials.
• Creates and maintains Moodle sites for program, arranges instructor / student access and responds to student enquiries.
• Processes incoming and outgoing mail. Prepares, collates and coordinates large general mail-outs and frequent focused mailings. Prepares, maintains and updates mailing lists.
• Maintains data systems, records, files, etc., ensuring information is complete and up-to-date. Files hard copy records ensuring all information is stored accurately. Coordinates file maintenance activities.
• Assists in the preparation of departmental / instructor timesheets and Absentee Reports.
• Creates and maintains detailed class lists pertaining to enrollment, attendance, schedules and exams, etc.
• May mark exams by matching answers to a master sheet, prepare and mail appropriate pass / fail letter and Document of Completion as needed.
• Maintains and organizes textbooks, resource books, supplies and instructional materials.
• Reviews and recommends office methods and procedures to streamline for efficiency. Identifies operational problems and reports issues to appropriate personnel.
• Performs a variety of general office duties such as faxing and photocopying.
• Relieves and assists other Program Assistants as required.
• Performs other related duties as required.

Qualifications Education and Experience

Skills and Abilities

Additional Program Specific Requirements Basic Education

ESL – Professional and Career English