Programmer Analyst II

Job Summary

The Programmer Analyst II designs computer application solutions for existing complex or enterprise-scale computer systems.

Organizational Status

The Programmer Analyst II will be part of a team that provides the Faculty of Arts with web services and application support for the administrative, teaching, and research needs of approximately thirty departments, schools, and units, supporting over 1000 faculty, 600 staff, and 16,000 students across the Faculty of Arts. The incumbent integrates these services with university-wide practices on the analysis, design and delivery of computer programs, web, systems and related technology services.

Reports to the Systems and Development Manager, Arts Instructional Support and Information Technology (Arts ISIT); interacts directly with Heads of departments, faculty, staff and students, as required in order to fully understand client needs and departmental procedures; liaises and collaborates with external commercial consultants and technicians as well as additional UBC service partners.

Work Performed

• Develops and modifies web application modules using disciplined software development processes, quality standards and procedures.
• Provides technical support and troubleshooting in the use of web application products and services.
• Provides project management and leadership to implement new projects and processes.
• Consults with faculty and staff to carry out business process assessments utilizing a structured requirements process (gathering, analyzing, documenting, and managing changes) to identify priorities.
• Documents business requirements and the definition of business rules.
• Prepares functional, system and program specifications.
• Makes recommendations on the sizing and capacity planning for web services and products.
• Runs analytics reports, analyzes information, and recommends changes to applications as a result.
• Has an awareness of security exploits and ensures that applications are updated and patched accordingly.
• Develops test cases and validates test results during user acceptance testing and system acceptance testing stages.
• Documents all code developed, and performs quality assurance testing throughout the design and pre-production stages.
• Participates in the assessment of new technologies to support the institution goals. Provides suggestions on technology improvements, services, guidelines and procedures.
• Develops training materials and provides training for users / trainers in the use and configuration of software, hardware and peripheral equipment.

Core Duties :

Consequence of Error / Judgement

Must be able to exercise a high level of judgment and tact when dealing with clients and data. Makes decisions regarding the programming and technical support through the application of basic information processing principles, theories and concepts. Errors in judgment could lead to work disruption, lost productivity, unnecessary costs and interfere with the ability of faculty members and departments to function effectively. Information must be kept under strict confidentiality because of the nature of the data stored in the systems.

Supervision Received

Works under the general direction of the Systems and Development Manager, Arts ISIT and under the daily direction of a Project Manager as assigned, with minimal supervision. Work is reviewed in terms of achievement of desired results.

Supervision Given

Supervises student staff and provide technical guidance and training to full- and part-time staff.

Minimum Qualifications

Undergraduate degree in a relevant discipline. Minimum of three years of related experience, or the equivalent combination of education and experience.

Preferred Qualifications