Mobility Analyst

Description

Why Work Here

Employees at ATCO are offered endless variety. We are entrepreneurial with a large degree of autonomy and freedom experiencing new situations and learning opportunities every day. Internal advancement is commonplace and we are always supported in our career journey. We believe in creating a workplace where you can thrive professionally while contributing to something greater and serving our communities.

About the Role :

Are you ready to be the go-to expert for mobile voice and data services at ATCO As a Mobility Analyst youll work independently using cutting-edge systems to manage the entire lifecycle of wireless devices. Youll be the trusted partner for customers solving technical challenges streamlining processes and driving improvements that save time and money.

What You Get to Do : Customer Service

Serve as the primary contact for customer requests delivering confidential high-quality service and timely updates

Efficiently manage workflows to meet customer needs collaborate with stakeholders to advise on solutions and continuously improve knowledge of service offerings

Ensure compliance with all corporate policies and standards

Solution Management

Resolve technical issues by consulting internal and external experts

Maintain and update operations procedures for the service area

Respond to mobile device security / troubleshooting inquiries following internal policies

Financial Management

Maintain accurate customer asset and billing records

Ensure monthly statements reporting dashboards and accounts payables are correct

Support business planning and audit processes

Process Improvement and Lifecycle Management

Identify and act on process improvements to save time reduce costs or boost customer satisfaction

Maintain and update device lifecycle management and related documentation

Coordinate multiple device repairs with provider teams and manage time effectively

What You Bring :

Post-secondary diploma in a related discipline or relevant certification / training

1 year experience in a high-volume customer service environment

Proficient in MS Office 365 and ITIL service processes or an alternative ticketing system

Ability to accurately use and maintain management systems for daily / monthly tasks

Clear verbal and written communication with customers team management and external providers

Effective prioritization and ownership of tasks in a multi-project environment

Strong analytical and problem-solving abilities focused on customer needs

Self-motivated and proactive in operational support

Capable of managing multiple tasks in a fast-paced customer-facing setting

Quick to find information for technical solutions

Interest in technological trends and new wireless voice / data technologies

Current knowledge of relevant applications voice and data technologies is an asset

What We Offer :

A culture based on caring integrity agility collaboration and striving for excellence.

Competitive compensation

Flex benefits

Tuition assistance program

Training and mentorship programs

Charitable donation matching

We would like to thank everyone for their application; however only those being considered for an interview will be contacted.

ATCO delivers inspired solutions for a better world. We are a diversified global corporation with investments in the essential services of Structures & Logistics Utilities Energy Infrastructure Retail Energy Transportation and Commercial Real Estate. Learn more about how we build communities energize industries and deliver customer-focused solutions like no other company in the world at . ATCO is proud to be an equal opportunity employer. Visit our website for more information.

In the spirit of reconciliation we acknowledge the traditional territories and homelands on which many of our ATCO operations and facilities are located. We honour and respect the diverse history languages ceremonies and culture of the Indigenous Peoples who call these areas home.

Required Experience :

IC

Key Skills

ArcGIS,Intelligence Community Experience,GIS,Python,Computer Networking,Data Collection,Intelligence Experience,R,Relational Databases,Analysis Skills,Data Management,Application Development

Employment Type : Full-Time

Experience : years

Vacancy : 1