Senior Commercial Account Manager

Senior Commercial Account Manager & Department Lead

Location: Vaughan, Ontario
Salary: $65,000 to $75,000 per year + commission
Benefits
On-site parking
Hybrid 2 to 3 days in office

About Our Client
Our client is a boutique insurance brokerage located in Vaughan, Ontario. They are a customer-focused organization offering Personal and Commercial Insurance, Life Insurance, Travel Insurance, and Group Benefits.

They are equally dedicated to their team. Recognizing that people are their greatest asset, they foster an environment that supports professional, personal, and social growth. Team members benefit from the mentorship of seasoned industry leaders, the camaraderie of a results-driven team, and the satisfaction of making a measurable impact every day.

Key Responsibilities

• Manage a portfolio of commercial accounts, ensuring exceptional client service and retention.
• Act as the primary point of contact for clients, handling inquiries, policy changes, renewals, and risk management advice.
• Prepare and process submissions, applications, proposals, cover notes, certificates, and invoices.
• Collaborate with Producers to develop client strategies, address emerging issues, and create comprehensive insurance solutions.
• Review policy documents for accuracy before delivery to clients.
• Conduct coverage and risk analysis to ensure clients are properly protected.
• Market new and renewal business, negotiating with underwriters to secure the best terms.
• Maintain accurate documentation and workflows in Epic.
• Support other team members as needed and contribute to team success.
• Participate in cross-selling initiatives and client engagement campaigns.
• Stay current with product knowledge and evolving market trends.
• Build and maintain strong relationships with insurer partners and clients.

Qualifications

• Active RIBO license in good standing (required).
• 4+ years of commercial insurance experience.
• Strong communication, organizational, and client relationship management skills.
• Detail-oriented with the ability to manage multiple priorities.
• Proficiency in Epic, Microsoft Outlook, Excel, and Word.

This job is for you if:

• You have commercial insurance experience and are motivated to deepen your technical expertise, particularly within the mid-market segment.
• You are interested in working with clients in specialized industries such as realty, manufacturing, and real estate, and developing a strong understanding of their risk profiles.
• You want to manage a dedicated portfolio of clients, allowing you to build long-term relationships and truly understand their businesses.
• You are comfortable working in a hybrid environment and able to be in the office 2-3 days per week to support collaboration and team connectivity.