Enterprise AI SupportAccenture • St. Catharines, Niagara Region, CA

Enterprise AI Support

Accenture • St. Catharines, Niagara Region, CA

2 days ago

Job type

Full-time

Job description

Overview

Enterprise AI Support – Accenture (St. Catharines, Ontario)

Exciting opportunity with our large AI client! Join Accenture’s Enterprise AI Support team, providing world-class support for one of the world’s leading AI platforms and helping organizations around the globe transform how they interact with next-generation technologies. As part of Accenture’s Business Process Delivery group, you’ll troubleshoot, improve systems, and ensure every customer experience exceeds expectations. We’re offering a $19.23 / hr starting wage, a $2,000 signing bonus, and a fast-track growth path, where high performers often advance within 6–12 months.

Why Accenture? At Accenture, you’ll join a company recognized as one of Canada’s Top Employers for 13 consecutive years. You’ll work in a dynamic environment that encourages growth, collaboration, and innovation.

What You’ll Do

Provide world-class support through customer tickets, ensuring timely and accurate resolutions.
Troubleshoot issues remotely using internal dashboards and generative AI tools.
Identify opportunities to enhance systems, efficiency, and customer experience.
Collaborate cross-functionally and share best practices to strengthen the knowledge base.
Continuously learn and adapt to emerging technologies.

Basic Qualifications

Minimum 1 year of experience in a help desk, technical support, or customer support role

High School Diploma or equivalent

Flexibility to work a rotating schedule (evenings, weekends, and holidays as needed)

Preferred Qualifications

Technical or customer support experience in a digital or SaaS environment

Proficiency with Salesforce, Datadog, Notion, Stripe, or Retool

Familiarity with SQL, Splunk, Domains, Chrome Developer Tools, and JSON

Post-secondary education in Technology, Computer Science, or a related field an asset

Tech-savvy, with the ability to learn and apply new tools quickly

Excellent problem-solving and decision-making abilities

Strong written communication, analytical thinking, and multitasking skills

Professional Skills

Analytical and solution-oriented mindset

Excellent communication and interpersonal skills

Adaptability and flexibility in a fast-paced environment

High attention to detail and precision in troubleshooting

Team player who thrives in a collaborative, high-performing environment

Role Details

Location : St. Catharines, Ontario

Job Type : Full-time (35–44 hours per week)

NOC Code : 22221 (TEER Category 2)

Environment : 24×7 global support – flexibility for evenings / weekends required

Grow with Accenture

Join a team dedicated to building safe, secure, and responsible AI experiences. At Accenture, you’ll sharpen your technical, analytical, and risk-assessment skills while helping ensure every application on our client’s AI platform is trusted and compliant—making the digital world safer for everyone.

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation, based on full-time employment, for roles that may be hired as set forth below. The recruiting efforts for this position are intended to fill a brand new position. The base pay range shown below is intended as a guideline to reflect the majority of offers for this role. It does not represent a maximum limit — in some cases, actual compensation may exceed the range where appropriate. Information on benefits is here.

Role Location Hourly Salary Range : British Columbia / Ontario $19.23 to $19.23

#J-18808-Ljbffr

Create a job alert for this search

Enterprise AI Support • St. Catharines, Niagara Region, CA