Technical Trainer

Hiring excellent people is the reason Industrial Software Solutions (ISS) continues to thrive and grow after 27 years, and we’re looking to add a Technical Support Specialist to our team to continue that growth. We are problem solvers and solution providers covering Western Canada and the US Pacific Northwest, empowering businesses with cutting-edge software solutions—helping them work smarter, faster, and more efficiently. If you’re a motivated, strategic thinker who thrives in a team environment, we want to hear from you!

We are seeking a Technical Trainer with strong instructional and presentation skills to join our team. The ideal candidate will have experience delivering engaging technical training sessions and developing high-quality training materials. Preference will be given to candidates with experience using AVEVA software. This role will primarily focus on conducting virtual, instructor-led classes and supporting our technical support team as needed.

Key Responsibilities

• Deliver virtual instructor-led training sessions to customers and internal teams.
• Develop and maintain training materials, including presentations, manuals, and e-learning content.
• Ensure training content is accurate, up-to-date, and aligned with product functionality.
• Collaborate with subject matter experts to enhance course content and improve learner outcomes.
• Assist the technical support team by providing product expertise and troubleshooting when required.
• Stay current on product updates and industry best practices to continuously improve training offerings.

Qualifications

• Proven experience in technical training, instructional design, or a similar role.
• Strong presentation and communication skills with the ability to explain complex concepts clearly.
• Experience with AVEVA software (preferred).
• Familiarity with virtual training platforms (e.g., Microsoft Teams, Zoom, Webex).
• Ability to create engaging and effective training materials.
• Strong problem-solving skills and willingness to assist with technical support inquiries.

Preferred Skills

• Knowledge of industrial automation, process control, or related technologies.
• Experience with learning management systems (LMS) and e-learning development tools.

ISS is an affiliated company of EECOL Electric Corp. and Wesco International. Future correspondence, documentation and systems may reference the EECOL and/or Wesco name.