Facility Services Coordinator

Facility Services Coordinator – BGIS

Join to apply for the Facility Services Coordinator role at BGIS . This position is open in Calgary, Alberta, Canada.

Job Description

The Facilities Coordinator provides customer service and front‑line support to BGIS clients for the maintenance and reliable operation of their locations. Key responsibilities include handling service requests via multiple platforms and initiating work orders to support timely fulfillment and resolution of client requests.

The Operations Centre is a critical environment within BGIS, responsible for receiving and dispatching facilities service requests for its clients. The work environment is fast‑paced and client‑service focused.

Key Duties & Responsibilities

• Learn client account details, service‑request / work‑order management systems, the telephone system, processes and operating procedures.
• Fill basic client requests, including creating and dispatching work orders to appropriate internal technicians and external service providers, and relaying appropriate information to front‑line facilities managers.
• Assess and accurately assign level of priority to facilitate timely fulfillment of service requests.
• Learn techniques for troubleshooting service issues, communicating with internal stakeholders, external service providers, landlords and other relevant parties.
• Receive guidance and support in completing service requests, including activities such as proper work‑order processing, scheduling and communication of information.
• Provide customer‑service support.
• Maintain confidentiality of client account information and other confidential information; conduct work in a professional manner.
• May be required to provide training to new team members.
• Other duties as assigned.

Knowledge & Skills

Licenses and / or Professional Accreditation

Seniority Level

Entry level

Employment Type

Full‑time

Job Function

Management and Manufacturing

Industry

Facilities Services

Location & Salary

Calgary, Alberta, Canada

Hourly : CA$18.00 – CA$22.00

Annual : CA$60,000.00 – CA$72,000.00

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