E-commerce Picker (Shawnessy)

This is your opportunity to embrace a culture that reflects a sense of pride and ownership in work. Our Co-operative demonstrates mutual respect for the team & our members and shows care towards the community. We care for our employees and create strong teams in collaborative environments.

The E-Commerce Picker is responsible to ensure customer service is provided through maintaining a safe and efficient operation while adhering to Company policies, procedures, and standards. The E-Commerce Picker position reports directly to the E-Commerce Manager, and the main responsibilities include;

Provides customer service and maintains positive customer relations through the proper handling of customer orders and merchandise. Make follow up calls with customer to fulfill orders, answer questions, comments, requests, and complaints.

Effectively provide customer service through accommodating customer order requests, including but not limited to, substitutions, product knowledge, and troubleshooting online ordering difficulties. Includes assisting in-store customers with all aspects of company customer service expectations

Effectively works in a diverse team environment in a proficient and friendly manner.

Performs all aspects of order processing, picking, packing, staging and carryout in an efficient and organized manner.

Achieve and maintain order performance standards through multi-tasking and effective time management.

Handles merchandise ensuring accuracy, quality, minimizing damages, markdowns, and ensures price integrity including price changes.

Performs general clean up duties within the E-Commerce and Front End area.

Performs duties following established Occupational Health and Safety, Food Safety and Environmental regulations and policies to ensure the health and safety of all staff and customers.

Ensures the proper care, use, and maintenance of equipment and tools and reports repair requirements to the E-Commerce Manager and / or Front End Manager.

Performs all aspects of group 3 classification in the CBA as determined by the E-Commerce Manager, Duty Manager, or Centre Manager

Advise manager / supervisor of any merchandise and supplies that require ordering.

Effectively communicate with other departments regarding tray orders, product availability, substitution options, product knowledge, and customer inquiries.

Responsible for all aspects of receiving including reviewing / verifying invoices, returns, transfers, claims, and proper storage of products if required.

Responsible for organizing and taking inventory if required.

Responsible for updating / monitoring location and stock of items including, but not limited to, seasonal products.

Responsible for implementation and performance of Customer Service programs.

What skills and abilities will you need to be considered?

Grade 9 or acceptable combination of education and experience

Related retail experience, including the provision of customer service

Must be fluent in English

Microsoft Office Suite (Word, Excel, Outlook, knowledge

Computer and smartphone proficiencies

Previous cash handling, banking, or retail experience

Previous retail cashier or customer service experience

Multi-tasking and time management skills

What skills and abilities will set you apart from others?

Benefits & Perks

Calgary Co-op has excellent opportunities for increasing levels of responsibility, personal growth, and challenge. We offer competitive wages, extended health benefits for full-time and part-time employees, paid vacations, 5% employee discount (cashback) on all purchases, a recognition program, social committee events and employee & family assistance plan. As well as numerous training and development programs.

About Calgary Co-op

Calgary Co-op has been proudly serving the community since 1956, when it opened its first store with local farmers and ranchers to provide fresh, farm-to-table foods. Headquartered in Calgary and owned by over 456,000 members, it’s one of North America’s largest retail co-operatives, with 3,530 employees, $757 million in assets, and $1.3 billion in annual sales. We operate food centres, pharmacies, gas stations, car washes, home health care centres, wine, spirits and beer stores, and cannabis stores across Calgary, Airdrie, Cochrane, High River, Okotoks, and Strathmore. We also own Community Natural Foods, Willow Park Wines & Spirits and Beacon Pharmacy. Committed to sourcing locally whenever possible, from Calgary, Alberta, and Western Canada, the organization helps connect consumers with the producers behind their food. Calgary Co-op continues to expand its local offerings while focusing on quality and community support, earning recognition by the Canadian Grocer’s 2024 Impact Awards for our commitment to sustainability & supporting employees.

We thank all applicants for their interest; however, only those being considered for an interview will be contacted.