IT Service Desk Lead — Drive Exceptional End-User Support

A leading food company in Newmarket is seeking a Service Desk Team Lead to enhance the IT experience. This role involves leading a high-performing support team, acting as the escalation point for technical challenges, and ensuring adherence to service expectations. The ideal candidate must possess a tertiary IT qualification and solid experience in enterprise IT and team management. With strong communication and problem-solving skills, you'll directly influence IT service delivery and support across the organization.

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