Client Service Coordinator

Job Description

Make “Being the Difference” Your Career. FAST APPLY!

Bayshore HealthCare is one of the Canada’s leading providers of home and community health care services and is a privately owned company. Bayshore HealthCare is proud to showcase its achievement as a Platinum member of Canada’s Best Managed Companies Program every year since 2006. In 2015, Bayshore achieved the designation for Best Practice Spotlight Organization from the Registered Nurses’ Association of Ontario. Bayshore Healthcare is also recognized as Canada’s Best Employers in Forbes 2023 list.

Why Join Bayshore?

• Immediate Impact: Make a real difference in the lives of employees, patients and their families
• Competitive Salary: Earn a competitive wage commensurate with experience
• Health Benefits: Comprehensive health, dental, and vision insurance for you and your family
• Paid Time Off: Competitive leave time to ensure work-life balance
• Retirement Plan: Employer-contributed retirement savings plan
• Supportive Team: Be part of a collaborative and supportive team environment
• Growth: Opportunities for professional development and career growth

Position Summary

As a Client Service Coordinator, you will be the vital link between patients, families, and healthcare providers—coordinating client services, managing schedules, and ensuring exceptional care delivery, all while showcasing your superior customer service skills and passion for making a difference.

Key Responsibilities

• Communicate: Professionally engage with patients, families, staff, and funder organizations
• Process: Quickly handle funder referrals and updates in the EMR (Procura)
• Review: Collaborate with Supervisors, field employees and patients to assess service needs
• Schedule: Assign care providers based on client needs, geographic area, staff skill-set and availability
• Coordinate: Ensure consistent caregiver assignments and service delivery
• Notify: Keep patients and staff informed of initial and ongoing schedules
• Utilize: Optimize staff schedules to meet their availability and client care needs
• Document: Maintain accurate records in the EMR
• Resolve: Address and document client concerns and escalate when necessary

Job Qualification

Qualifications

• Education:Secondary School DiplomaCompletion of a related certificate/diploma such as Medical Terminology or Office Administration is preferred
• Experience and Abilities:A minimum of two years related customer service experience, preferably in healthcareProven customer service skills, preferably in healthcare or other high-paced customer service environmentStrong ability to communicate effectively, both written and orally, in EnglishAbility to handle issues and problem solve with tact and diplomacyProficient computer skills (Windows, Microsoft office, internet, EMR)Ability to prioritize and handle multiple demands in a fast-paced environmentProven organizational and teamwork skills; able to work independently and prioritize workloadPositive work and attendance performance essentialStrong interpersonal skills including demonstrated ability to build rapport and connectionsAdvanced competency in keyboarding and scheduling software with a willingness to learn

Additional Requirements

• Clear criminal background check with vulnerable sector screening
• Valid driver’s license, auto insurance, and reliable vehicle
• Two supervisory references

Vaccination Policy

Bayshore is committed to a high quality and safe environment for both our staff and clients/patients. Dependent upon Provincial government regulations, and the position being applied for, new hires may be required to provide proof of vaccination against illnesses such as COVID-19, Hepatitis, Seasonal Flu etc. Please speak with the recruiter for Provincial and/or position specific requirements. Medical exemptions or any based upon Human Rights Code criteria will be considered on a case-by-case basis.

Our Commitment to Equity, Diversity & Inclusion

“At Bayshore Healthcare, our commitment to Equity, Diversity & Inclusion is our strength. This is how we bring our vision of being the difference in the lives of those we care for, work with and in our communities. We have a great sense of pride in creating a culture of belonging, where individual differences are embraced and celebrated, through programs, resources and policies that support each individuals purpose, potential and wellbeing.”

At Bayshore Healthcare Ltd., and its subsidiaries, we are committed to fostering an inclusive workplace and operate in full compliance with all Provincial and Territorial legislation pertaining to Human Rights Codes and Accessibility requirements. To ensure continued compliance throughout the recruitment and selection process, we encourage candidates to disclose any accommodation needs they may have.