technical support agentTeleVU Innovation • Vaughan, York Region, CA

technical support agent

TeleVU Innovation • Vaughan, York Region, CA

9 days ago

Job type

Full-time

Job description

Overview

Languages

English

Education

College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
or equivalent experience

Experience

3 years to less than 5 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

Computer hardware or software retailer / wholesaler

Startup company

Help desk

Research and development institution

Hospital / health care establishment / health institution

Manufacture

Responsibilities

Tasks

Report on the performance of computer systems and networks

Respond to users experiencing difficulties with computer

Consult user guides, technical manuals and other documents to research and implement solutions

Provide advice and training to users in response to identified difficulties

Collect, organize and maintain a problems and solutions log for use by other technical support analysts

Participate in the redesign of applications and other software

Provide business systems, network and Internet support to users in response to identified difficulties

Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

Provide customer service

Manage incidents

Supervision

No supervision responsibility

Experience and specialization

Android

iOS

MAC

Device drivers

Networking hardware

Internet

Desktop applications

Enterprise Applications Integration (EAI)

Security software

Multimedia software

Word processing software

Presentation software

Communication software

MS Office

MS Windows

SharePoint

Wireless networks

Area of work experience

Quality assurance or control

Security and safety

Criminal record check

Transportation / Travel information

Own vehicle

Willing to travel

Willing to travel regularly

Willing to travel cross-border

Willing to travel overnight

Valid driver's licence

Travel expenses paid by employer

Work conditions and physical capabilities

Fast-paced environment

Work under pressure

Repetitive tasks

Physically demanding

Manual dexterity

Attention to detail

Ability to distinguish between colours

Sound discrimination

Combination of sitting, standing, walking

Standing for extended periods

Bending, crouching, kneeling

Own tools / equipment

Cellular phone

Personal suitability

Accurate

Client focus

Efficient interpersonal skills

Excellent oral communication

Excellent written communication

Initiative

Judgement

Organized

Team player

Ability to multitask

Time management

Honesty

Benefits

Health benefits

Dental plan

Health care plan

Paramedical services coverage

Financial benefits

As per collective agreement

Other Benefits

Free parking available

Learning / training paid by employer

On-site amenities

Paid time off (volunteering or personal days)

Team building opportunities

Travel insurance

Variable or compressed work week

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Technical support agent • Vaughan, York Region, CA

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