Customer Service Representative

Job Description

Job Description

Driven Brands is looking for part-time and full-time customer service representatives to join our growing team!  The ideal candidate can commit to a minimum of 30 hours / week and can provide open availability. The starting wage for this position is $15.50 / hour plus incentives. Responsibilities

• Function as an expediter of all incoming calls
• Answer customer inquiries
• Work closely with the Contact Centre Team to implement project initiatives
• Ensure the proper processes are being following and task deadlines are being met
• Properly manage customer information utilizing internal data systems
• Flexible / adaptable to constant change
• Accurately communicate customer details to Franchisees Qualifications and Competencies :
• Bilingualism (English / French) and / or Spanish is an asset
• Strong communication skills (reading, writing, speaking, listening)
• Minimum 2 years of call centre experience
• Sales experiences is an asset
• Shows predominate skills in computer literacy
• Good organization and time management skills
• Works well in a fast paced environment
• Works well under pressure
• Experience in the automotive industry and asset (but not required) Hours of Operation are :
• Monday-Friday : 7am-7pm
• Saturday : 9am- 5pm
• Sunday : 10am- 5pm