Senior Business Systems Analyst (Salesforce)

About Us

Sophos is a global leader and innovator of advanced security solutions that defeat cyberattacks, including Managed Detection and Response (MDR) and incident response services and a broad portfolio of endpoint, network, email, and cloud security technologies.

As one of the largest pure-play cybersecurity providers, Sophos defends more than 600,000 organizations and more than 100 million users worldwide from active adversaries, ransomware, phishing, malware, and more.

Sophos provides cybersecurity-as-a-service to organizations needing fully managed security solutions. More information is available at www.sophos.com .

Role Summary

This role offers the opportunity to work in an exciting, open and collaborative environment as part of the IT Applications Business Engagement Team.

The team works closely with business stakeholders on design, implementation and maintenance of IT systems and business solutions supporting Sophos’ Sales, Marketing and Channel Partner organizations.

What You Will Do

• Serve as primary liaison between the internal business stakeholders and the IT Technical development team, ensuring that business processes and requirements are unambiguous, testable, measurable and articulated in a manner that allows the technical team to propose, estimate, construct and deliver appropriate solutions.
• Build strong relationships with internal business peers and develop / maintain an understanding of the business process areas under our responsibility that is equal to or exceeding those of our colleagues operating the business.

Take ownership and make recommendations on business requirements and solutions that increase value to the customer (both internal and external).

• Lead requirements gathering activities, including translating business needs into detailed business requirements documents, use cases, and systems interaction diagrams.
• Model current and future state business processes and ask questions needed to fully understand business objectives and elicit / refine complex business requirements necessary to achieve them.
• Analyze business requirements and, working with technical architects and development teams, verify that developed solutions are achievable, meet the scope and quality expectations of key business stakeholders, and are consistent with IT design concepts.
• Work with 3rd party application vendors to understand the plan of intent and plan of record for future product plans. Articulate needs and advocate for capabilities Sophos deems a priority.
• Assist team in prioritization of bug fixes and enhancement requests as part of run-rate activities supporting business operations.

What You Will Bring

• Hands-on experience in Sales Cloud is required with expertise in CPQ and Order Management.
• Domain expertise in Sales, Marketing and Support Processes in relation to B2B or B2C Models.
• 7-10 years of experience in a business analyst or related role.
• Experience with Process Documentation including ticket creation (Jira), Flowcharts (Gliffy, Visio etc), and write-Ups / Proof-Of Concepts (Confluence).
• Experience in performing impact analysis.
• Ability to learn, assess, and determine optimal ways to leverage off-shelf enterprise solutions.
• Experience working in an Agile environment.
• Knowledge of industry-standard methodologies, tools, and processes for business and process analysis.
• Degree in Information Technology, business-related subject, or equivalent.
• Willingness to learn new technologies and wear multiple hats.
• Excellent verbal and written communication skills and high attention to detail.

Desirable :

• BS / BA; an MBA or similar advanced degree is a plus.
• Experience with Impartner a plus.

In Canada, the base salary for this role ranges from $87,000 to $145,000. In addition to base salary, we offer additional compensation including bonus eligibility and a comprehensive benefits package.

Ready to Join Us?

At Sophos, we believe in the power of diverse perspectives to fuel innovation. Your unique experiences and skills might be exactly what we need to enhance our team.

Don't let a checklist hold you back we encourage you to apply.

What's Great About Sophos?

• Sophos operates a remote-first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach.
• Our people we innovate and create, all of which are accompanied by a great sense of fun and team spirit.
• Employee-led diversity and inclusion networks that build community and provide education and advocacy.
• Annual charity and fundraising initiatives and volunteer days for employees to support local communities.
• Global employee sustainability initiatives to reduce our environmental footprint.
• Global wellbeing days for employees to relax and recharge.

Our Commitment To You

We’re proud of the diverse and inclusive environment we have at Sophos, and we’re committed to ensuring equality of opportunity.

Data Protection

If you choose to explore an opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our Privacy Policy.

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