Service Leader

Duties:

• Manage daily or nightly operations and ensure all service standards and guest requests are met
• Keep General Manager promptly and fully informed of all issues and take prompt corrective or suggest alternative course of action where necessary
• Complete job responsibilities and performance objectives in a timely and effective manner and in accordance with JRG policies and procedures
• Attends weekly Service Leader meetings
• Maintains favorable working relationship with all company employees to foster and promote a cooperative and harmonious working environment which will be conducive to maximize employee morale, productivity and efficiency/effectiveness
• Provide a favorable image of The Joseph Richard culture and uphold high industry standards
• Oversee and manage all areas of the restaurant and make decisions reflected in the importance to guest service
• Hold all employees accountable for service standards, performance and appearance
• Ensure guest satisfaction in all areas of food, service and environment
• Communicate with the team through daily log outs and updates
• Develop and maintain relationships to ensure guests remain loyal and return
• Report and record all repair and maintenance issues in a timely manner
• Ensure financial and payroll related administrative duties are completed accurately on time and in accordance with company policies and procedures
• Maximize bar profitability by ensuring correct pouring and recipes are followed
• Understand scheduling based on budget and sales forecast and staffing and maintaining shifts accordingly

Working Conditions:

• Hours and shifts may vary. Includes working evenings, weekends and holidays.

Wage negotiable, based on experience

• Minimum of 1 year experience as a Food & Beverage Server and/or Bartender
• Joseph Richard Group Food & Beverage testing
• Serving It Right
• First Aid Level 1 is an asset, but not required
• Positive, can-do attitude
• Ability to multi-task
• Strong communication skills
• Organizational skills

Joseph Richard Group is a collection of unique hospitality ventures owned by André Joseph Bourque and Ryan Richard Moreno. With first-class offerings, an acclaimed culinary team, and a genuinely kind-hearted service team, our mission is to make this your moment!