guest services agent - hotelBest Western Plus Okotoks Inn & Suites • Okotoks, AB, CA

guest services agent - hotel

Best Western Plus Okotoks Inn & Suites • Okotoks, AB, CA

30+ days ago

Job type

Full-time

Permanent

Job description

Work Term: Permanent
Work Language: English
Hours: 32 to 40 hours per week
Education: No degree, certificate or diploma
Experience: Will train

Work setting

Hospitality industry
Hotel, motel, resort

Tasks

Register arriving guests and assign rooms
Process group arrivals and departures
Take, cancel and change room reservations
Provide information on hotel facilities and services
Provide general information about points of interest in the area
Process guests' departures, calculate charges and receive payments
Balance cash and complete balance sheets, cash reports and related forms
Maintain an inventory of vacancies, reservations and room assignments
Follow emergency and safety procedures
Clerical duties (i.e. faxing, filing, photocopying)
Answer telephone and relay telephone calls and messages
Assist clients/guests with special needs
Provide customer service

Computer and technology knowledge

Multi-line switchboard
Word processing software
Central reservation system (CRS)
Spreadsheet
Internet

Security and safety

Criminal record check

Transportation/travel information

Own transportation

Work conditions and physical capabilities

Attention to detail
Fast-paced environment
Standing for extended periods
Work under pressure

Personal suitability

Client focus
Dependability
Efficient interpersonal skills
Excellent oral communication
Excellent written communication
Flexibility
Judgement
Organized
Reliability
Team player

Screening questions

Are you authorized to work in Canada?
Are you available for shift or on-call work?
Are you available to start on the date listed in the job posting?
Are you currently a student?
Do you have experience working in this field?
Do you live near the job location?

Employment terms options

Early morning
Evening
Shift
Flexible hours
Morning
Night
On call

Employment terms options

Day
Weekend

Health benefits

Dental plan
Health care plan

Other benefits

Free parking available
Learning/training paid by employer

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Guest services agent hotel • Okotoks, AB, CA

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