Territory Manager - Brandt Parts and Service Sales Agriculture - Rockyview
Our Rockyview, AB Agriculture (John Deere) branch is looking for a proactive and customer-oriented Heavy Equipment Outside Parts & Service Advisor (Customer Support Adviser).
The primary responsibility of the Customer Support Adviser is to proactively reach out to customers, provide information on Brandt parts and services, and ensure a seamless service experience for existing and new customers within the Calgary and surrounding area.
Duties & Responsibilities
- Conduct outbound calls to existing and potential customer to offer information on Brandt parts, maintenance, and repair services
- Work cooperatively with management to meet budget goals and expand customer base
- Collaborate with service team to schedule appointments and allocate resources efficiently
- Plan, develop and communicate territory coverage to maximize sales potential
- Assist the customers in understanding the importance of routine maintenance and recommend appropriate service on the equipment needs
- Maintain accurate records of customer interactions, orders, and service history in our CRM system
- Increase parts and service sales
- Implement yearly territory plan
- Other duties as assigned
LI-onsite
Required Skills
- Extensive knowledge of the Agriculture, heavy duty and landscape industry
- Extensive knowledge of heavy equipment parts, operations and industry
- Results driven with focus on achieving sales targets
- Strong decision making skills
- Ability to manage time effectively
- Ability to build report and maintain positive relationships with customers
- Ability to travel within the territory and work flexible hours
- Valid Driver’s License and clean drivers abstract
Required Experience
- 2 - 3 years previous sales experience in the agriculture heavy equipment industry (in a similar role is preferred)
- Extensive knowledge of the Agriculture, heavy duty and landscape industry
- Extensive knowledge of heavy equipment parts, operations and industry
- Results driven with focus on achieving sales targets
- Strong decision making skills
- Ability to manage time effectively
- Ability to build report and maintain positive relationships with customers
- Ability to travel within the territory and work flexible hours
- Valid Driver’s License and clean drivers abstract
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