Deloitte Global Knowledge Management Platform Product Manager

Job Type : Permanent

Work Model : Remote

Reference code : 126665

Primary Location : Toronto, ON

All Available Locations : Toronto, ON

Our Purpose

At Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge.

Purpose defines who we are and gives us reason to exist as an organization.

By living our Purpose, we will make an impact that matters.

• Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
• Experience a firm where wellness matters.
• Be expected to share your ideas and to make them a reality.

Provide business-side management for internally facing knowledge products known as the Knowledge Exchange (KX) Platform.

This platform uses many different technologies including Machine Learning and Generative AI to help hundreds of thousands of Deloitte employees across the globe access intellectual property, locate expertise and share their knowledge.

A KX Product Manager works closely with our technology teams to deliver projects that continually enhance our KX products.

What will your typical day look like?

Manage KX product enhancement projects

Manage product issues in production, assisting with investigation, prioritization and achieving timely resolution

Proactively monitor product usage and escalate areas of concern

Collect end user feedback on a routine basis and synthesize into recommendations

Manage product administration, optimization and quality efforts, primarily provided offshore

Keep abreast of industry and technology trends and best practices to bring knowledge to the product team and suggest new capabilities and approaches

Manage and counsel team members to optimize their contributions and enhance their professional development

About the team

The Knowledge Platform team develops new and innovative ways to improve how these services are delivered across the organization, leveraging our global scope and strength to serve our organization within and across borders.

The team has onshore and offshore (India) members.

Global CoRe provides seven fundamental services to Deloitte around the world : knowledge services, creative services, contact center, data management assessment services, data protection, procurement, and real estate.

We develop new and innovative ways to improve how these services are delivered across the organization, leveraging our global scope and strength to serve our organization within and across borders.

Enough about us, let's talk about you

Education :

Bachelor's degree in a related field (Information Systems, Computer Science) required.

5+ years of work experience

Experience with knowledge management and content management tools

Experience in a large professional services organization preferred

Experience having a lead role in technology projects across all aspects of the systems development life cycle

Ability to provide direction to team members, including time management and mentoring

Understanding of development environments such as Microsoft DevOps

Understanding of ways that Artificial Intelligence tools such as Machine Learning and Generative AI can help with Knowledge Management processes (deeper experience in these areas a major plus)

Total Rewards

The salary range for this position is $85,000 - $156,000, and individuals may be eligible to participate in our bonus program.

Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels.

Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.

Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth.

Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization.

Some representative examples include : $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, 38+ days off (including 10 firm-wide closures known as "Deloitte Days"), flexible work arrangements and a hybrid work structure.

Our promise to our people : Deloitte is where potential comes to life.

Be yourself, and more.

We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.

You shape how we make impact.

Diverse perspectives and life experiences make us better. Whoever you are and wherever you're from, we want you to feel like you belong here.

We provide flexible working options to support you and how you can contribute. Be the leader you want to be.

Be the leader you want to be

Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.

Have as many careers as you want.

We are uniquely able to offer you new challenges and roles - and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors.

Our TVP is about relationships - between leaders and their people, the firm and its people, peers, and within in our communities.