Talent.com
IT Help Desk Technician - Level 1 (Bilingual- English/French)
IT Help Desk Technician - Level 1 (Bilingual- English/French)VC3 • Calgary, AB, Canada
IT Help Desk Technician - Level 1 (Bilingual- English/French)

IT Help Desk Technician - Level 1 (Bilingual- English/French)

VC3 • Calgary, AB, Canada
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job Description
Description
Are you passionate about IT? Do you possess sound judgement with the ability to resolve complex IT issues? Do you excel in a fast-paced and dynamic work environment?

Culture is an integral part of working at CompuVision. Our company values represent the most important values, the ones we live by: Passionately Curious We challenge the status quo, seek continual improvement and are constantly learning.

Go Beyond, We show that we care through positively impacting others through our actions, properly communicating expectations and executing them consistently

Own It, We have courage to do what’s right, resolve to take responsibility, and grit to cross the finish line.

Serve as One, Together we are greater than the sum of our individuals, and teamwork is essential to success.

Our Noble Promise - “Developing Growth Minded People” - Is the driving force behind our values and why we do what we do.

The Bi-Lingual (English/French) IT Help Desk Technician, Level 1, is responsible for providing technical assistance and support to CompuVision clients related to computer systems, hardware, or software. They are also responsible to respond to client inquiries, running diagnostic programs, isolating problems, and determining and implementing solutions with a defined scope of support.


Key Responsibilities


  • Provide end user support to inbound phone requests from end users.
  • Triage inbound service requests from CVS clients and determine the appropriate course of action to resolve the issue.
  • Use the “Incident Identification” model to identify problems with client computers.
  • Install, modify and repair computer hardware & software.
  • Run diagnostic programs to resolve computer problems.
  • Tier 1 server & Network device management. (Connectivity issues & New user setup)
  • Resolve technical problems with WAN & LAN issues
  • Follow-up with clients to assure issue resolution
  • Escalate out of scope issues to ROC II team.
  • Train and educate CompuVision clients on technical standards.
Additional Responsibilities:

  • Maintain accurate and up to date documentation through the change management process.
  • Maintain accurate and real time up to date timesheets.
  • Attend monthly training & team meetings as required.
  • Participate in the on-call rotation (1 week every 3-4 months)

Skills Knowledge and Expertise


  • Bilingual, French and English would be an asset
  • Post-secondary training in Network Administration or Computer Systems Administration, or at least 1 year experience in a technical support/troubleshooting capacity.
  • At least 2 years’ experience managing & working with the following technologies:
  • Windows XP, 7, 8, 8.1 & 10
  • MS Office Suite (2003 & Newer)
  • Windows Server 2003, 2008 R2, 2012
  • Active Directory User Management
  • DHCP
  • DNS
  • Terminal Services
  • Exchange 2003, 2007 & 2011

Thank you for your interest in CompuVision. We appreciate all applications; however, only those candidates selected for an interview will be contacted.
Create a job alert for this search

IT Help Desk Technician - Level 1 (Bilingual- English/French) • Calgary, AB, Canada

Similar jobs
Service Desk Analyst

Service Desk Analyst

Akkodis • Calgary, Alberta, Canada
Full-time
Receive, record, classify, route, prioritize, resolve, and close all incoming IT-related support tickets, automated system alerts, and service requests within prescribed time limits.Assist end user...Show more
Last updated: 29 days ago • Promoted
Bilingual Digital Support Coordinator

Bilingual Digital Support Coordinator

Empire Life • calgary, ab, ca
Full-time +2
Bilingual Digital Support Coordinator.Location: Anywhere in Canada, Remote/Hybrid.The total target compensation (TTC) range, including salary and target bonus, is $55,968 - $84,800.This TTC range i...Show more
Last updated: 15 days ago • Promoted
Bilingual IT Support Analyst (Level I) - Help Desk

Bilingual IT Support Analyst (Level I) - Help Desk

Long View Systems • Calgary, Alberta, Canada
Full-time
An IT services provider in Calgary is looking for a bilingual French-English Technical Support Analyst (Level I).The role involves providing top-level support for IT systems and requires effective ...Show more
Last updated: 30+ days ago • Promoted
Desktop Support Technician (2025061064)

Desktop Support Technician (2025061064)

Thurber Engineering • Calgary, Alberta, Canada
Full-time
Please submit your application using the “Apply Now” link in any of the postings below that are of interest to you.Applications received in this manner will be reviewed directlyby the hiring team f...Show more
Last updated: 30+ days ago • Promoted
Bilingual Service Desk Analyst — Onsite IT Support (Calgary)

Bilingual Service Desk Analyst — Onsite IT Support (Calgary)

David Aplin Recruiting • Calgary, Alberta, Canada
Full-time +1
A respected recruitment agency is seeking a bilingual Service Desk Analyst for a full-time, onsite position in Calgary.The successful candidate will provide first-line technical support in a fast-p...Show more
Last updated: 26 days ago • Promoted
Academic tutoring Private Tutoring Jobs High River

Academic tutoring Private Tutoring Jobs High River

Superprof • High River, Canada
Full-time +1
Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi...Show more
Last updated: 30+ days ago • Promoted
HRIS Implementation & Support Specialist (11-Month Contract)

HRIS Implementation & Support Specialist (11-Month Contract)

Sobeys • Calgary, AB, Canada
Full-time +2
Ready to Transform Retail? Embark on a rewarding career with Sobeys Inc.Canadau2019s Top 100 employers where your unique contributions drive success.We are looking for a highly motivated and skille...Show more
Last updated: 27 days ago • Promoted
Customer Service Representative Agent Work From Home - Part-Time Focus Group Panelist

Customer Service Representative Agent Work From Home - Part-Time Focus Group Panelist

Apex Focus Group Inc. • Okotoks, AB, Canada
Remote
Full-time +1
Job Title: Customer Service Representative Agent Work From Home - Remote Panelists.Part-Time Focus Group Participants - Remote Work From Home (Up To $850/Week).Our company is seeking individuals to...Show more
Last updated: 30+ days ago • Promoted
Customer Support Specialist

Customer Support Specialist

ExaCare AI • calgary, ab, ca
Full-time
ExaCare AI is a leading health tech company on a mission to build the AI operating system for post-acute care.Our platform turns messy, unstructured hospital referral packets into clear clinical in...Show more
Last updated: 30+ days ago • Promoted
Construction IT Technician — Remote Sites & WAN Expert

Construction IT Technician — Remote Sites & WAN Expert

Trotter & Morton • Calgary
Remote
Full-time
A leading construction solutions provider in Calgary is seeking a Computer Network Technician to manage and support their End User Technology environment.This full-time position requires a solid te...Show more
Last updated: 13 days ago • Promoted
Journeyman Automotive Technician

Journeyman Automotive Technician

OK Tire 17 Ave SW Calgary • airdrie, AB, ca
Full-time +1
OK Tire 17 Avenue SW is a busy and growing shop, with a great team.We are looking to add one Journeyman Automotive Service Technician or 4th year apprentice that is committed to great customer serv...Show more
Last updated: 25 days ago • Promoted
Clinical Support

Clinical Support

Alberta Adolescent Recovery Centre • airdrie, ab, ca
Full-time
The Alberta Adolescent Recovery Centre (AARC) provides a unique, evidence-based, long-term treatment program supporting youth and young adults aged 12-21 dealing with substance abuse or addiction.T...Show more
Last updated: 30+ days ago • Promoted
Senior IT Technician

Senior IT Technician

Transpera Technologies Inc. • Calgary
Full-time +1
At Transpera Technologies, a trusted and dynamic force in IT services and software development, we are seeking a skilled Senior IT Technician to join our accomplished team.From our headquarters in ...Show more
Last updated: 30+ days ago • Promoted
Bilingual Field Tech Support – Tier 2 (On-Call)

Bilingual Field Tech Support – Tier 2 (On-Call)

H&R Block Canada • Calgary
Full-time +1
A prominent tax preparation company in Calgary, Alberta is seeking a Bilingual Field Technical Support Specialist.This permanent full-time role involves providing Tier 2 support, troubleshooting te...Show more
Last updated: 12 days ago • Promoted
Customer Success Representative

Customer Success Representative

Tudotsu • airdrie, AB, ca
Full-time
We’re looking for a proactive and tech-savvy Customer Success Representative to support our small and medium-sized business clients after they sign up for the Clover POS system.This role blends cus...Show more
Last updated: 30+ days ago • Promoted
Account Specialist (Sales Support) - Stella-Jones

Account Specialist (Sales Support) - Stella-Jones

Stella-Jones • airdrie, ab, ca
Temporary
Stella-Jones is a leading manufacturer of essential infrastructure products focused on serving utilities and railroads, as well as supplying big box home improvement stores across North America.Hea...Show more
Last updated: 20 days ago • Promoted
IT Support Technician: Advanced Troubleshooter & Mentor

IT Support Technician: Advanced Troubleshooter & Mentor

sait.ca • Calgary
Full-time
A leading educational institution in Alberta seeks an IT Support Technician to provide technical support to staff and students.Responsibilities include troubleshooting, managing hardware and softwa...Show more
Last updated: 26 days ago • Promoted
Purchasing Assistant - InSync Systems

Purchasing Assistant - InSync Systems

InSync Systems • airdrie, ab, ca
Temporary
Must be legally entitled to work in Canada.This position is hybrid, 2 days in the office.Hours are 8am-4:30pm and 35 hours per week.The purpose of this position is to support our client’s company B...Show more
Last updated: 4 days ago • Promoted