Technical Lead, Policy InvestigationsAviva plc • Markham, York Region, CA
Technical Lead, Policy Investigations
Aviva plc • Markham, York Region, CA
24 days ago
Job type
- Full-time
Job descriptionExperience Aviva Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.At Aviva Canada, we put people first, our employees, our customers, and our communities. We’re proud of a culture built on care, inclusion, and collaboration, where your voice matters and your growth is supported. We’re not just about insurance; we’re about making a real difference by protecting what matters most. The Opportunity Join Aviva’s National Underwriting team as a Technical Lead in Policy Investigation. In this role, you’ll collaborate with the business to safeguard Aviva and its customers from fraud and financial crime. You will provide strategic leadership, technical expertise, and oversight for policy investigations, ensuring alignment with underwriting rules, regulatory requirements, and organizational standards. This is an opportunity to make a meaningful impact by driving integrity and excellence across our operations.## What you’ll do : Alignment & Collaboration : Maintain consistent and ongoing communication with fellow Technical Leads to ensure alignment in investigative approach, strategic direction, and decision-making. Support the development and application of a structured engagement framework guiding when and how investigators / triage should conduct investigations & role accountabilities. Strategic Case Support & Development : Provide 1 : 1 engagement with investigative staff to support case strategy development and coaching. Build and support team members in building a defendable case Empowered with delegated authority to guide and support case strategy development across the team. Ensure documented rationale for any investigation exceeding 90 days. Act as a strategic resource for internal and external fraud investigations, particularly from an underwriting lens. Serve as a go-to resource for technical guidance and investigative strategy. Handle complex underwriting based investigations as required Oversight & Monitoring : Conduct monthly monitoring of case volumes, focusing on investigations with large loss claims (≥ $250K combined reserve), investigations open for 90+ days, and complex underwriting cases. Share development insights and emerging trends with the Senior Leader. Utilize Qlik tools for automated tracking and reporting. Decision Panel & Investigative Governance : Participate in all decision panels to ensure consistency and quality in decision-making. Support investigators in preparation for decision panels, ensuring adherence to investigative guidelines. Provide real-time support during decision-making processes. Promote timely and efficient decisions to support operational effectiveness. Training, Onboarding & Quality Assurance : Lead team-based new hire training and onboarding in alignment with L&D-developed onboarding menus. Deliver LOB-specific technical training aligned with policy wordings, underwriting rules, and regulatory requirements. Support development and implementation of a quality assurance framework (targeted for Q2 2026), including audit tools and evaluation criteria. Policy, Compliance & Regulatory Alignment : Ensure investigative strategies and decisions align with policy wordings, underwriting rules, and regulatory frameworks. Monitor and manage litigation matters : action all SOC & litigation instances, lead litigation matters and ensure VCM updates with litigation plans, track litigation files monthly via Qlik and report progress / exposure to the Senior Leader. Attend court as directed and prepare Aviva witnesses for court appearances Stakeholder Engagement & Relationship Management : Maintain and strengthen relationships with internal and external business partners. Engage with external legal counsel on litigation files, ensuring appropriate investigative support and documentation. Team Development & Engagement Framework : Identify and support development opportunities for investigative staff. Provide feedback to the Senior Leader on skill progression and growth. Lead threat book of work for the team identifying and developing strategy for Aviva response Drive forward large initiatives in the team to support the efficiencies and development of the function Build investigation strategy, gather and analyze facts, manage case file, and ensure proper documentation and collection of physical or electronic evidence Manage incoming intelligence from internal and external sources; assess Aviva’s exposure, ascertain risk and disseminate to key stakeholders Establish and lead investigation strategies, gather and analyze facts, manage case file, and ensure proper documentation and collection of physical or electronic evidence Identify fraud and FC detection gaps in existing processes and advance solutions## ## What you’ll bring : Post-secondary education or equivalent work experience CIP designation or working towards CIP Minimum 6-10+ years’ experience in insurance {claims, underwriting or operational} and / investigative field of work Ability to lead and coach team members on best practices for investigations Develop approach to respond to threats Ability to risk assess areas of the business for fraud / FC Strong understanding of claims and underwriting processes Superior analytical, problem-solving and decision-making skills Strong customer service and communication skills – ability to communicate diplomatically and empathetically Strong Reporting and Communication Skills Assertive and comfortable with challenge and ambiguity Investigative competency Technical knowledge of all insurance lines of business, including policies, claims, and related legislation Investigative strategies and requirements / legislation Ability to make confident and objective decisions in matters having high potential for legal precedent or legal dispute Assess quality assurance in the team and provide feedback Provincial or territorial insurance licensing, as required What makes you stand out : Preferred professional qualification in fraud investigation, criminology or financial crime. Bilingualism is an asset## ## What you’ll get : The salary band for this position ranges from $95,000 to $120,000. Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity. Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities. Hybrid flexible work model. Outstanding career development opportunities. We’ll support your professional development education. Competitive vacation package with the option to purchase 5 extra days off per year. Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion. Corporate wellness programs to support our employees’ physical and mental health.This job advertisement is for an existing vacancy which has been posted both internally & externally.Aviva Canada may use AI (Artificial Intelligence) tools to assist us throughout the recruitment process to screen, assess or select applicants for a position.Aviva Canada welcomes applications from all qualified individuals and has a process in place to provide accommodations for persons with disabilities at all stages of the hiring process and during employment. If you require an accommodation during the interview or hiring process, please contact your Aviva Talent Acquisition Partner so that an appropriate accommodation can be arranged.
#J-18808-Ljbffr
Create a job alert for this search
Technical Lead • Markham, York Region, CA
Similar jobs
Senior Director, Standards and Market Access.The Sustainable Forestry Initiative® (SFI®) is a non‑profit leader dedicated to advancing sustainability through forest‑focused collaborations.A key dri...Show more
We are looking for senior professionals in Water Resources, Environmental, Civil, Structural, Geotechnical and Ecology areas of practice.
Position can be based out of any of the areas we service acr...Show more
Our focus is on mental health, suicide prevention, prostate cancer and testicular cancer.Since beginning over drinks at a bar in 2003 in Melbourne, we’ve expanded internationally, raised over $1 bi...Show more
Security Monitoring & Incident Response.Partner closely with a managed security service / SOC provider to oversee threat monitoring, investigations, incident response activities, and security rep...Show more
On-Going Part-time, Independent Contractor Position.All applicants MUST have availability for a minimum of 5 hours (2 x 2.
Side by Side Therapy is currently looking for skilled individuals to fill c...Show more
Overview and Purpose of the Role.Reporting directly to the Manager of Quality, Safety & Enterprise Risk.The Health Records Administration Specialist is responsible for maintaining the integrity...Show more
AMCTO is Ontario’s largest volunteer municipal sector professional association.Our mission is to deliver professional growth, networks, advocacy, and leadership to support and strengthen the knowle...Show more
A governmental agency seeks a Manager of Corporate Affairs, Policy & Government Relations in Toronto, ON.The role involves developing strategic policy advice, managing team deliverables, and engagi...Show more
Lake Simcoe Public School - Keswick, Ontario.Must be available to work Monday, Wednesday, and / or Friday between2 : 45 PM 5 : 30 PM.
This is a contract position from October 29, 2025 to June 19, 2026.BGC...Show more
A technology investment firm is seeking a Chief Information & Technology Officer to lead technology governance and AI initiatives.
This full-time role requires a proven track record in senior IT lea...Show more
This Volunteer Placement is Located in : .Please submit a Spanish Resume and Statement of Interest.Open to Canadian Citizens and Permanent Residents of Canada only.
The primary aim of this role is to ...Show more
AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow.
We strive to have a remarkab...Show more
Why You Will Love This Organization.Our client is a long-established Canadian subsidiary of a global organization, recognized as a leader in heating, cooling, and ventilation technologies as well a...Show more
A leading financial institution in Toronto is seeking a Risk Management Lead to handle risk assessments and manage a diverse team.
This role involves working closely with business partners to identi...Show more
Merchandising Consultants Associates.MCA is a 100% Canadian owned and operated Merchandising Company that services Retailers and CPG companies across Canada.
MCA is currently hiring Retail Complianc...Show more
Direct message the job poster from Tekgence Inc.Minimum of 12+ years of software development experience.Microsoft Azure services, including : .
Minimum of 8+ years of experience with Java,.Experience ...Show more
At Astellas, we strive to become a cutting-edge, value-driven life science innovator.This means working at the forefront of healthcare change to turn innovative science into VALUE for patients.What...Show more
Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi...Show more
Senior Director, Standards and Market Access
Sustainable Forestry Initiative • Toronto C6A, ON, Canada
Remote
Full-time
Last updated: 3 days ago • Promoted
Senior Consultant (Nationwide Position)
GEI Consultants • Markham, ON, Canada
Full-time
Last updated: 30+ days ago • Promoted
Manager, Policy and Advocacy (Canada)
Movember • Toronto, Ontario, CA
Full-time
Quick Apply
Last updated: 28 days ago
Security Analyst
Hire DigITalent • Aurora, ON, Canada
Full-time
Last updated: 7 days ago • Promoted
ABA Instructor Therapist - Ongoing Contract
Side by Side ABA Therapy • Craigmawr Beach, ON, Canada
Part-time
Last updated: 30+ days ago • Promoted
Health Records Administration Specialist
Schroeder Ambulatory Centre • Richmond Hill, ON, Canada
Full-time
Last updated: 21 days ago • Promoted
Policy Advisor
AMCTO • toronto, on, ca
Temporary
Last updated: 2 days ago • Promoted
Policy & Government Affairs Lead, Cannabis Regulation
OCS Ontario Cannabis Store • Toronto, ON, Canada
Full-time +1
Last updated: 3 days ago • Promoted
Lake Simcoe Children's Program Mentor
BGC St. Alban's Club • Craigmawr Beach, ON, Canada
Full-time
Last updated: 30+ days ago • Promoted
CITO : AI-Driven Tech & Governance Leader
Solen Software Group • Toronto C6A, ON, Canada
Full-time
Last updated: 24 days ago • Promoted
Research Advisor
Cuso International • Markham, Ontario
Permanent
Last updated: 30+ days ago
Manager Real World Evidence and Health Economics and Outcomes Research, Temporary 12 Months
AbbVie • Markham, ON, Canada
Full-time
Last updated: 5 days ago • Promoted
Risk Management Specialist
The Talent Company • Markham, ON, Canada
Full-time
Last updated: 6 days ago • Promoted
Hybrid Governance & Risk Strategy Lead
Canadian Imperial Bank of Commerce • Toronto C6A, ON, Canada
Remote
Full-time
Last updated: 25 days ago • Promoted
Retail Compliance Auditor (Part-Time)
Merchandising Consultants Associates • Craigmawr Beach, ON, Canada
Part-time
Last updated: 13 days ago • Promoted
Azure Technical Lead
Tekgence Inc • Toronto, Canada
Full-time
Last updated: 2 days ago • Promoted
Lead, Legal and IP Business Operations - Urgently Hiring!
Astellas • Markham, ON, Canada
Full-time
Last updated: 8 days ago
Chemistry Private Tutoring Jobs Lake Simcoe
Superprof • Lake Simcoe, Canada
Full-time +1
Last updated: 30+ days ago • Promoted