guest service agentGovernment of Canada • Olds, Town of Olds, CA
guest service agent
Government of Canada • Olds, Town of Olds, CA
6 days ago
Job type
- Full-time
Job descriptionHotel, motel, resort Investigate complaints and claims Register arriving guests and assign rooms Resolve complaints and claims Take, cancel and change room reservations Provide information on hotel facilities and services Provide general information about points of interest in the area Process guests' departures, calculate charges and receive payments Balance cash and complete balance sheets, cash reports and related forms Maintain an inventory of vacancies, reservations and room assignments Follow emergency and safety procedures Clerical duties (i.e. faxing, filing, photocopying) Answer telephone and relay telephone calls and messages Assist clients / guests with special needs Contact customers to deliver requested wakeup calls Perform light housekeeping and cleaning duties Provide customer service Attention to detail Fast-paced environment Standing for extended periods Work under pressure Client focus Dependability Efficient interpersonal skills Excellent written communication Flexibility Judgement Organized Reliability Team player Resourcefulness
Overview
Languages
English
Education
- Secondary (high) school graduation certificate
Experience
Will train
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
Responsibilities
Work conditions and physical capabilities
Personal suitability
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Guest Service Agent • Olds, Town of Olds, CA
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