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information technology (IT) support analyst

information technology (IT) support analyst

Mayfair ClubsMarkham, ON, CA
30+ days ago
Salary
CA$28.85 hourly
Job type
  • Permanent
Job description
  • Education :
  • Expérience :
  • Education

    • College / CEGEP
    • or equivalent experience
    • Work setting

    • Various locations
    • Employee Assistance Program
    • Tasks

    • Respond to users experiencing difficulties with computer
    • Consult user guides, technical manuals and other documents to research and implement solutions
    • Provide advice and training to users in response to identified difficulties
    • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
    • Participate in the redesign of applications and other software
    • Supervise other technical support workers in this group
    • Provide business systems, network and Internet support to users in response to identified difficulties
    • Perform Web-server backup and recovery operations
    • Provide customer service
    • Personal suitability

    • Excellent oral communication
    • Excellent written communication
    • Team player
    • Ability to multitask
    • Time management
    • Experience

    • 3 years to less than 5 years
    • Health benefits

    • Dental plan
    • Health care plan
    • Other benefits

    • Other benefits
    • Durée de l'emploi : Permanent
    • Langue de travail : Anglais
    • Heures de travail : 40 hours per week