Intake Coordinator-CHW

Intake Coordinator-CHW

Employee Working Location : In-Person (Barrie, ON)

Employment Status : Permanent Full-time

The Canadian Red Cross (CRC) – an inspirational not for profit organization, helps people and communities in Canada and around the world in times of need and supports them in strengthening their resilience. As a Canada’s Best Employers 2024, we are committed to having an accessible, diverse, inclusive, and barrier-free work environment.

In this role, you will be :

• Conduct the full intake process to assess client needs and determine eligibility for services based on established guidelines and procedures.
• Coordinate the initiation and delivery of services for new clients, ensuring timely and accurate setup.
• Communicate with clients in a professional and compassionate manner, particularly those experiencing physical, psychological, or social vulnerabilities.
• Prepare and update daily service schedules, communicating assignments to staff and / or volunteers through appropriate channels.
• Maintain accurate and up-to-date records in client databases, ensuring confidentiality and data integrity.
• Respond to inquiries, check voicemail messages, and return calls promptly and professionally.

What we look for :

Working Conditions :

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