Technical Writer

Overview

At Redwood, we empower our customers with lights-out automation for their mission-critical business processes.

Redwood Software is the leader in full stack automation fabric solutions for mission-critical business processes. With the first SaaS-based composable automation platform specifically built for ERP, we believe in the transformative power of automation. Our unparalleled solutions empower you to orchestrate, manage and monitor your workflows across any application, service or server — in the cloud or on premises — with confidence and control.

Redwood’s global team of automation experts and customer success engineers provide solutions and world-class support designed to give you the freedom and time to imagine and define your future. Get out of the weeds and see the forest, with Redwood Software.

Your Impact

Your impact — We are seeking a highly skilled and motivated Senior Technical Writer to join our team and contribute to the development of clear, accurate, and user-centric product documentation for Redwood\'s RunMyJobs Workload Automation solution. In this role, you will leverage your understanding of workload automation, extensions and user needs to create and maintain documentation that empowers our users and aligns with business objectives for this innovative solution.

• Produce and maintain high-quality, clear, and concise documentation for our workload automation products, including user manuals, implementation guides, API documentation, and release notes.
• Translate complex third party integrations, cloud services and technical features into easily understandable documentation tailored for various user personas.
• Collaborate closely with automation domain experts, engineers, product managers, and other stakeholders to gather information, clarify requirements, and ensure the accuracy and completeness of technical documentation.
• Ensure documentation accurately reflects the latest product changes, releases, and enhancements, including updates to product functionalities and integrations.
• Work within a fast-paced Agile development environment, adapting to evolving priorities and timelines while maintaining documentation quality.
• Suggest and contribute to the continuous improvement of our documentation processes and workflows, incorporating best practices for clarity and accuracy in financial and technical content.
• Maintain a consistent style and tone across all documentation, adhering to established style guides and documentation standards.
• Incorporate user feedback and analytics to continuously improve documentation effectiveness and usability.
• Stay up-to-date with industry trends, tools, and best practices to improve the documentation process and deliver high-quality content.
• Review and edit the work of other writers, ensuring consistency and adherence to style guides. Mentor less experienced writers.

Qualifications

Pay Transparency

The typical base salary range for this position is CAD $80,000 - $100,000 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable. Final compensation will be determined based on the candidate\'s skills, experience, and relevant qualifications.

The salary ranges provided in this posting are specific to roles based in Ontario, Canada, and reflect the cost of labor and market data unique to this province. These figures are determined based on local economic factors, statutory requirements under the Ontario Employment Standards Act , and regional industry benchmarks. Compensation for similar roles located outside of Ontario may vary based on local market conditions and jurisdictional regulations.

AI Transparency Disclosure

AI Transparency Disclosure : As part of our commitment to hiring transparency and in compliance with Ontario law, please be advised that we utilize artificial intelligence (AI) tools during our interview process. Specifically, we may use an AI-enabled notetaking assistant to help capture and summarize interview discussions. This tool is used solely to assist our hiring team in summarizing candidate information; all final hiring and selection decisions are made exclusively by individuals on the hiring team.

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