CRM Analyst EA Sports

CRM Analyst – EA Sports – Vancouver, BC

Electronic Arts creates next‑level entertainment experiences that inspire players and fans around the world. Here everyone is part of the story.

The EA CRM Analytics team is looking for a CRM Analyst to focus on EA Sports in Vancouver, British Columbia, Canada. The role involves digging into diverse data sets from owned marketing campaigns across website, email, and in‑game messaging, applying leading‑edge data analytics techniques, extracting insights, creating data visualizations, and communicating recommendations to our Sports Franchise partners to guide action and bring impact.

Responsibilities

• Select, process, and explore data from an array of internal and third‑party data sources for owned marketing channels such as email, website, and in‑game messaging.
• Create presentations with crisp data visualizations to tell compelling data stories to partners and influence the business. Distill quantitative insights into easy‑to‑digest and intuitive presentation forms.
• Work closely with CRM Sports Franchise partners to understand their needs and deliver data analysis to support decision‑making that leads to improved business performance, ultimately becoming a trusted advisor.
• Take initiative and find opportunities to make business impact.
• Approach analyses with minimal guidance and employ structured, strategic thinking to design a plan before digging into data.
• Collaborate across a global network of colleagues, with teamwork as a priority.
• Manage multiple projects involving complex data collection, analysis and application.
• Build on your enthusiasm for continuous learning and improvement.

Qualifications

• Bachelor’s degree in STEM (Science, Technology, Engineering, and Math) or economics; advanced degrees preferred.
• 3+ years of relevant hands‑on analytical experience, with the ability to manage the analytical process and translate findings into recommendations. Advantage for previous marketing analytics experience.
• Knowledge of and practical experience with statistics, probability, and hypothesis testing.
• SQL skills, including experience querying complex datasets from a variety of multiple sources.
• Familiarity with R statistical programming (or equivalent) to explore diverse data sets and create descriptive and predictive models (correlation analysis, regression modeling, cluster analysis).
• Curious and creative, you enjoy exploring data and finding the next big opportunity.
• Strong analytical, problem‑solving, and critical‑thinking skills.
• Able to operationalize abstract questions into a quantitative investigation and tackle them in a data‑driven manner.
• Strong communication skills – regular project updates, communication with and across teams, and analytical “storytelling.”
• Ability to work collaboratively as a team and with other teams spread globally.
• You have the enthusiasm and motivation to challenge thinking and promote meaningful change.
• You view challenges as opportunities and enjoy solving problems and removing obstacles.

Pay Transparency – North America

Compensation & Benefits

• British Columbia (Vancouver–Victoria) – $91,100 – $126,900 CAD

Pay is just one part of the overall compensation at EA. For British Columbia, we offer a package of benefits including vacation (3 weeks per year to start), 10 days per year of sick time, paid top‑up to EI/QPIP benefits up to 100% of base salary when you welcome a new child (12 weeks for maternity, 4 weeks for parental/adoption leave), extended health/dental/vision coverage, life insurance, disability insurance, retirement plan to regular full‑time employees. Certain roles may also be eligible for bonus and equity.

About Electronic Arts

We’re proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth.

Electronic Arts is an equal‑opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.