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Customer Service Assistant

Customer Service Assistant

Hustle Notice BizHamilton, Ontario, CA
5 days ago
Salary
CAD17.75 hourly
Job type
  • Full-time
Job description

Description

Job Title : Customer Service Assistant

Department : Customer Support

Location : Hamilton, ON

Reports To : Customer Service Manager

Position Summary

We are seeking a motivated and customer-focused individual to join our team as a Customer Service Assistant . This role is critical in ensuring excellent customer experiences by addressing inquiries, resolving complaints, and providing helpful information about our products and services. The ideal candidate is a strong communicator with a problem-solving mindset and a passion for helping others.

Key Responsibilities

  • Customer Interaction : Respond promptly to customer inquiries via phone, email, chat, or in person, ensuring all interactions are professional and courteous.
  • Issue Resolution : Handle customer complaints and concerns by identifying problems, offering solutions, and following up to ensure resolution.
  • Order Processing : Assist customers with placing orders, tracking shipments, and resolving issues related to orders or returns.
  • Documentation : Record customer interactions, issues, and resolutions in the company’s CRM system accurately and efficiently.
  • Feedback Collection : Gather and document customer feedback to help improve products, services, and customer experience processes.
  • Collaboration : Work closely with other departments, such as sales and technical support, to ensure seamless service delivery.

Skills, Knowledge and Expertise

  • High school diploma or equivalent; additional qualifications in customer service or related fields are a plus.
  • Strong verbal and written communication skills.
  • Excellent problem-solving and interpersonal skills.
  • Ability to handle multiple tasks and prioritize effectively.
  • Proficiency in using CRM software and Microsoft Office Suite.

    • Benefits

  • Health insurance
  • Paid time off
  • Opportunities for advancement and skill development
  • Supportive team environment

    • We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.