Description
Job Title : Customer Service Assistant
Department : Customer Support
Location : Hamilton, ON
Reports To : Customer Service Manager
Position Summary
We are seeking a motivated and customer-focused individual to join our team as a Customer Service Assistant . This role is critical in ensuring excellent customer experiences by addressing inquiries, resolving complaints, and providing helpful information about our products and services.
The ideal candidate is a strong communicator with a problem-solving mindset and a passion for helping others.
Key Responsibilities
- Customer Interaction : Respond promptly to customer inquiries via phone, email, chat, or in person, ensuring all interactions are professional and courteous.
- Issue Resolution : Handle customer complaints and concerns by identifying problems, offering solutions, and following up to ensure resolution.
- Order Processing : Assist customers with placing orders, tracking shipments, and resolving issues related to orders or returns.
- Documentation : Record customer interactions, issues, and resolutions in the company’s CRM system accurately and efficiently.
- Feedback Collection : Gather and document customer feedback to help improve products, services, and customer experience processes.
- Collaboration : Work closely with other departments, such as sales and technical support, to ensure seamless service delivery.
Skills, Knowledge and Expertise
- High school diploma or equivalent; additional qualifications in customer service or related fields are a plus.
- Strong verbal and written communication skills.
- Excellent problem-solving and interpersonal skills.
- Ability to handle multiple tasks and prioritize effectively.
- Proficiency in using CRM software and Microsoft Office Suite.
Benefits
- Health insurance
- Paid time off
- Opportunities for advancement and skill development
- Supportive team environment
We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.
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