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Learning and Development Specialist
Learning and Development SpecialistOsler, Hoskin & Harcourt LLP • Calgary, AB, CA
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Learning and Development Specialist

Learning and Development Specialist

Osler, Hoskin & Harcourt LLP • Calgary, AB, CA
16 days ago
Job type
  • Full-time
Job description

Join to apply for the Learning and Development Specialist role at Osler, Hoskin & Harcourt LLP .

Company Overview

Osler, Hoskin & Harcourt LLP is one of Canada’s leading business law firms, advising many of Canada’s corporate leaders and U.S. and international parties with extensive interests in Canada. With more than 1,000 firm members based in offices in Toronto, Montréal, Ottawa, Vancouver, Calgary and New York, Osler prides itself on attracting and retaining some of the brightest talent in the legal arena. Our lawyers, students, management and staff create a unique firm culture that nurtures mentoring and the exchange of ideas. Osler is a dynamic and exciting place to further your career or carve out a new path.

Major Responsibilities

Professional Development – Calgary curriculum

  • Designs and delivers / hosts general orientation programming that meets the needs of students and junior associates.
  • Develops ongoing curricula / programming by assessing available firm learning resources and organizing / delivering programming applicable to staff and legal professionals.
  • Audits key programs to ensure high quality and advises presenters and subject‑matter experts on design and delivery best practices, as needed.
  • Designs, maintains and updates custom learning materials.
  • Develops protocols to ensure national CPD standards are met for Calgary‑based programming.
  • Acts as regional LMS expert and uses the Learning Management System to deliver programming, as appropriate.
  • Develops and maintains learning processes and protocols for the Calgary office.

Technology Training and Coaching

  • Delivers technology orientation for new staff, including legal professionals, assistants, law students, and all other roles primarily in the Calgary office.
  • Maintains awareness of changes to firm processes and procedures, assesses impact of change, and incorporates related regional requirements and Calgary insights.
  • Determines relevant information to include in Calgary learning programs, designs courseware and customizes materials and training sessions.
  • Provides support to firm members to solve complex problems requiring in‑depth knowledge of certain applications (Word, Excel, iManage, OnePlace, etc.) and develops best practices and efficiency in work processes, including e‑billing.
  • Works with Calgary’s Human Resources, Business Development and Legal Talent teams to ensure firm members are competent with firm resources such as OnePlace and UKG to maximize efficiency and revenue generation.
  • Performs operational reviews by observing, auditing and evaluating the performance of Calgary firm members and creating a plan of action to increase competency levels or address performance issues related to technology practice.
  • Evaluates effectiveness of learning by facilitating meetings for recent hires, reassessing training needs, arranging for additional training, and adjusting or updating programs as required.
  • Special Projects in Calgary

  • Participates as an active member of firm project teams for national rollouts and applications. Acts as leader in rollouts and other projects in the Calgary office, working with stakeholders including Human Resources, Business Development, Professional and Client Development and National Learning and Development.
  • Other duties as required.
  • Education and Experience

    The position requires a community college diploma or university degree coupled with completion of adult training courses plus formal training in the design and delivery of adult training programs or an equivalent combination of education, training and experience. Law‑firm experience is an asset.

    Knowledge and Skills

  • Excellent communication (verbal and written) and interpersonal skills required to provide learning and orientation to new employees.
  • Proficiency with the latest MS Office Suite, virtual meeting platforms, Adobe products, Windows and knowledge of legal applications such as iManage and Litera is an asset.
  • Ability to develop e‑learning using Captivate, Camtasia, or similar software is an asset.
  • Strong client‑service focus with the ability to develop professional relationships across all levels within the firm.
  • Ability to work within a team‑based multi‑office environment, with occasional need to travel to other Osler offices as required.
  • Flexible attitude to alter teaching schedules as required to accommodate varying levels of learning.
  • Knowledge of adult education principles and training techniques to effectively teach staff.
  • Enthusiasm and motivation to maintain high levels of interest in learning and development initiatives.
  • Ability to take initiative in identifying client needs and recommending learning solutions.
  • Observational skills to ensure learning is effective and learners are grasping concepts being taught.
  • Knowledge of law‑firm practices, procedures and environment.
  • Current knowledge of technological enhancements, system upgrades and learning methods.
  • Ability to develop and maintain a thorough knowledge of the firm’s procedures and processes to effectively teach new and existing staff.
  • Accessibility and Accommodation

    Osler welcomes and encourages applications from people with disabilities and people with diverse backgrounds, identities, and cultures. Accommodations are available upon request for candidates in all phases of the selection process.

    Background and Reference Checks

    Any offer of employment will be conditional upon background and reference checks, including a criminal record check, credit check, and employment and educational verifications.

    Application Process

    If you have the required background and the ability to provide exceptional customer service and wish to work in one of Canada’s leading law firms, please reply in confidence with a cover letter and résumé by the closing date. No agencies or phone calls / emails please.

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    Learning Development Specialist • Calgary, AB, CA

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