information technology (IT) service delivery manager

Education

• Bachelor's degree

Work setting

• Software company
• Event producer

Tasks

• Coordinate IT projects, including the design and deployment of new IT systems and services
• Direct and control daily operations
• Evaluate daily operations
• Plan and organize daily operations
• Recruit staff
• Review operational reports to assess compliance with software and hardware requirements
• Supervise computer analysts, engineers, programmers, technicians and other personnel
• Supervise staff
• Train staff
• Establish and implement policies and procedures for information systems
• Authorize the development of specifications for products or services
• Meet with clients to discuss system requirements, specifications, costs and timelines
• Robotic process automation
• Consult with clients after sale to provide ongoing support
• Project management
• Plan and manage budgets
• Prepare manufacturing drawings, specifications and guidelines for production and construct prototype of design
• Lead sales team in building relationships with business clients and manage negotiations of sales contracts
• Co-ordinate special events
• Manage events
• Test prototypes and production tools
• Leverage existing natural language processing (NLP) technologies and artificial intelligence (AI) solutions to develop communication assistance features

Supervision

• 11-15 people
• Staff in various areas of responsibility

Computer and technology knowledge

• Agile
• Jira
• Data analysis and interpretation
• Programming languages
• MS PowerPoint
• GitHub
• Software quality assurance
• Business intelligence
• MS SQL Server
• Computerized testing system
• Mapping and data visualization software

Industrial processes and products experience

• Quality assurance and control

Area of work experience

• Design
• Project implementation
• Information technology (IT) service delivery
• Management
• Product development
• Strategic planning

Planning specialization

• Resource

Area of specialization

• Process improvement
• Scrum
• System integration
• Information systems
• Testing
• Quality improvement
• Development of production processes
• Risk management

Personal suitability

• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Initiative
• Organized
• Reliability
• Team player
• Proactive
• Leadership

Experience

• 5 years or more

Workplace information

• Hybrid

Health benefits

• Dental plan
• Health care plan
• Vision care benefits

Financial benefits

• Bonus
• Registered Retirement Savings Plan (RRSP)

Long term benefits

• Long-term care insurance

Other benefits

• Paid time off (volunteering or personal days)