Service Technician

POSITION SUMMARY

GL Mobile Communications is a locally owned and operated, team-oriented company located in Prince Albert, Saskatchewan. We offer competitive wages, profit-sharing programs, health benefits, group RRSP packages, and employee purchase discounts.

Applicants must be self-motivated, energetic, positive, and eager to expand upon their current knowledge and skillsets. The potential for further advancement within the organization exists for the successful applicant.

POSITION SUMMARY :

The service department is a critical area for the Company. The service department must support sales and other activities as well as respond to various client and customer requirements. The Department needs to prioritize response to varying demands and adapt to continuous change. The Service Technician must ensure that the highest levels of quality are delivered in a timely and cost-effective manner. The Service Technician will report to the Service Coordinator.

This role is focused on our services relating to the aviation industry.

RESPONSIBILITIES

• Represent the Company in all Service Department related matters
• Be familiar with all technological aspects relating to service
• Automated Weather Observation Systems (AWOS)
• Networking / LAN
• Software solutions, configuration, integration
• Continuous training to learn new products and product features
• Provide exceptional support / prioritization in all internal and external related IT matters including, but not limited to :
• Identify customer requirements (i.e. software solutions, configuration, etc.)
• Complete installation process, including the processing of all installation related documentation
• Maintain network, server, and computer device functionality and necessary upkeep / updating
• Customer Service
• Deal with both internal and external customers with a friendly and helpful demeanor
• Maintain continuous relations with primary clients
• Assess customer needs (prioritize)
• Recommend solutions
• Public relations
• Ensure both on-site and in-shop work are completed in a timely manner
• Schedule in-shop and field service work

Duties :

Shop installs (support)

Field service

Bench repair

System design integration and installation

Maintain work area and service area cleanliness

Continually apply safe work practices

SCHEDULE

Typically, Monday to Friday 8 : 00 am to 5 : 00 pm

One hour lunch break and two 15-minute breaks provided each day

SALARY RANGE

$23-30 per hour

REQUIREMENTS

Education :

Electrical Engineering Technology, Computer Engineering Technology, or Instrumentation Technician a definite asset but not required

Experience :

Installation and servicing relating to electronic equipment

Previous bench technician experience

Experience in the aviation industry an asset

Skills :

Resourceful

Self-starter and able to work with minimal supervision

Good organizational skills and record keeping

Teamwork, communication, and interpersonal skills

Equipment Used :

Electronic Service Equipment

Computer terminals

Ladders

Drills

Hand-tools

PPE and other Safety Equipment

Typical Physical Demands :

Sitting for extended periods of time

Some work in confined spaces

Climbing and lifting

Typical Mental Demands :

Working in high places (communication towers and rooftops), dexterity, basic mathematic calculations, system design, analytical skills and problem solving

Working Conditions :

Work in a Team environment

May involve work in the evenings and on weekends

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