Dispatcher

Company Description

American Iron & Metal (AIM) is a family-owned company and a globally recognized leader in the metal recycling industry, with more than 125 sites and 4,000 employees worldwide. We have continued to thrive over the past eight decades thanks to the dedication of our employees and the continued trust and support of our customers.

Be part of the AIM team, a growing team with an entrepreneurial spirit that has evolved over the years to become a successful, multifaceted company with business divisions that include metal recycling, decommissioning and demolition, automotive parts sales and recycling, welding assembly manufacturing, construction waste recycling, and the production of customized industrial and mining products.

We are proud to do good things for the environment to help create a greener and more sustainable future for all.

It’s simple; we do it well. We aim for excellence.

What we offer!

• A competitive salary, vacation, benefits and a competitive RRSP matching program
• AIM’s annual tuition scholarship program of up to $8,500 per eligible dependent
• The tools and support necessary to succeed in your career and your professional development
• A dynamic and enriching work environment that is also a lot of fun!

Job Description

AIM Lévis is currently looking for a dispatcher to join its great team! The person is primarily responsible for taking service calls and organizing the work of the drivers accordingly.

What you will be responsible for:

• Plan and organize drivers’ routes in an optimal way to ensure maximum use of the truck fleet
• Assign routes to drivers (in-house software)
• Respond to internal customer calls efficiently, courteously and professionally
• Enter information into the computer system to document calls and perform appropriate follow-ups
• Be the resource person for drivers regarding their working hours and resolve problems when necessary
• Be able to weigh the trucks on our scales and enter them into our system
• Process customs paperwork requests (USA drivers)
• Maintain and track inventory in our supply yards on a daily basis
• All other related tasks

Qualifications

To join our team:

• You have a minimum of 2 years of experience in a similar position
• You are able to juggle complex problems to find the best solutions
• You have very strong analytical skills
• You have extensive knowledge of the geographic regions of Québec, Ontario, the Maritimes and Maine
• You are available outside of business hours to handle driver emergencies
• You have good knowledge of Microsoft Office and dispatch software (Samsara)
• You are bilingual, both spoken and written (an asset)