Mining Equipment Technical Specialist

Reporting to the Superintendent, Operations and Reliability Support, the Mining Equipment Technical Specialist (internally titled Technical Support Representative) is responsible for assisting with the timely repair of down equipment. The Technical Support Representative ensures that field and shop activities involving the maintenance and repair of mining equipment are conducted in a safe, efficient, and economical manner.

This position is based in Elkford, BC.
This position will work a 7x7 schedule rotation. Housing is available.
The salary range for this position is $95,000 - $120,000.

What You'll Do

• Respond quickly to equipment down situations where advanced troubleshooting is required and provide after hours technical support.
• Assist in developing project plans, priorities, budgets, and schedules ensuring full compliance with applicable regulations, guidelines and procedures.
• Track and monitor test programs in the field and communicate with the Reliability Group and Corporate Technical Support.
• Track and report product problems and provide status updates.
• Identify and analyze technical issues which can impact availability and communicate to stake holders.
• Serve customers by providing information and resolving technical problems.
• Act as the liaison between SMS Equipment, Komatsu, and the customer.
• Lead task force committees on product issues.
• Prepare daily and customer reports as required.
• Provide technical support to ensure the success of both the preventative and predictive maintenance programs.
• Reviews equipment preventative, vibration, and oil analysis programs as appropriate to maximize benefit.
• Assist tradespeople in repair procedures and techniques when problems are encountered.

What You Bring

The successful candidate will have a Journeyperson level trade certification along with a minimum of 3 years Komatsu equipment specific experience and/or heavy equipment experience. Other requirements include:

• Knowledge of maintenance and repair of mining parts and equipment.
• Excellent communication, organizational and multi-tasking skills.
• Possess great accuracy and attention to detail.
• Excellent computer skills and ability to learn new technology.
• Experience with Microsoft Office suite, General Electric Software, Cummins Engine Software and Payload.
• Knowledge of all relevant acts, regulations, and equipment inspection requirements.
• Valid drivers license.

This position is classified as an Individual Contributor role in SMS Equipment’s competency framework, requiring demonstration of core competencies (customer focus, collaboration, and technical/functional expertise).

At SMS Equipment, safety is one of our core values and we care for each other, without exception. Our successful candidate is intrinsically motivated and committed to making safe choices, when completing all tasks.

Pre-Employment

This position is safety sensitive. Candidates may be required to complete:

• Pre-employment Medical
• Drug and Alcohol check
• Drivers Abstract

At SMS Equipment, the right partnership makes everything possible. We’re committed to building a diverse and inclusive team and encourage applications from all qualified individuals. Join us and bring your expertise to an organization that values safety, authenticity, innovation, performance, and respect.

This posting is for an existing vacancy within SMS Equipment. Applications will be accepted until a suitable candidate is hired.

We thank all applicants for their interest. Only those selected to proceed to the next stage of the recruitment process will be contacted.

SMS Equipment offers rewarding careers in the heavy equipment industry across Canada. As the largest Komatsu dealer in North America, SMS Equipment gives you the opportunity to represent world-class quality in our product offerings and customer service. A few of the many benefits of working with SMS Equipment include competitive wages, comprehensive group benefits plan, and RRSP matching.