SAP Customer Care & Service – Functional Consultant

Job Description

Raise is hiring an SAP Customer Care & Service - Functional Consultant for Our Client one of the largest electrical energy suppliers in Canada.

This position is a One (1) year contract located in Burnaby, BC, Open to Candidates working remotely from anywhere in Canada.

We are actively seeking talented professionals like you to drive these crucial initiatives forward.

Description

The Customer Care & Service - Functional Consultant in this role will need to have a good understanding and hands-on experience with IS-U configuration especially especially in the area of Device management processes

Accountabilities

• Perform and lead sustainment / operational routine activities, serving as configuration / technical expert of SAP functional modules with a deep understanding of integration within SAP and other systems;
• troubleshoot development and production problems across multiple environments and operating platforms; review solutions and provide quality assurance within his / her area of expertise;

contribute to SAP project and work program delivery as needed.

• Manage business and system requirements gathering using various techniques such as documentation analysis, facilitating workshop, proof of concept, etc.
• assess the suitability of SAP solutions to address the requirements by ensuring that the solutions are properly integrated with existing processes and technology;

provide professional recommendations / options for implementing required system changes and other system improvements to ensure the solutions and enhancements meet ’s business requirements.

• Configure SAP solution, understand relevant integration points within SAP ERP, other SAP components, and other systems that interface to SAP;
• design, review / QA, and support custom enhancement objects such as Reports, Interfaces, Conversion programs / tools, Forms, Workflow, User interfaces, and Security Roles;

perform data query and analysis to support business as needed.

• Continuously improve quality of IT services by monitoring production environment, restoring production incidents timely, resolving production & non-production problems, implementing measures that reduce incidents and problems, providing appropriate and timely stakeholder communication and updates, supporting training activities, and adhering to IT management processes and policy.
• Be a steward in ensuring accuracy of solution documentation; perform relevant activities in delivering SAP solutions including authoring functional specifications, documenting configuration & designs, preparing & executing test scripts, supporting user training, and performing other relevant activities required according to standards and industry leading practices.
• Take initiative to collaborate with other enterprise application team members, business, delivery vendors, and representatives from other projects to ensure that high quality work delivered according to standards.
• Provide ongoing professional guidance, advice, assistance, and expertise on SAP solutions to users / customers, project and sustainment teams, and leads with major and complex system operations to continuously build SAP capability at .
• Take ownership of all assigned activities and deliver them efficiently within budgeted amount of time and provide timely status updates.

Required

• Minimum five (5) years of SAP experience including functional consultant role experience in : At least three (3) full cycles of SAP Implementation Projects, orOne (1) full life cycle of SAP Implementation Project and three (3) years of SAP maintenance / upgrade / production support.
• Good understanding and hands-on experience with IS-U configuration especially in the area of Device management processes
• Experience in SAP S / 4Hana is a must-have Knowledge of SAP utility industry and SAP cloud solutions, an asset
• SAP configuration skills including all relevant integration points within SAP solutions not limited to SAP ERP, and other systems
• Expert skills in designing custom reports, interfaces, conversion, enhancement, forms, workflow, and user interface
• Experience working in an agile collaboration framework (Nice to have)
• Education and Skills SAP relevant certificate or bachelor’s degree in Accounting, Computer Science, Information Technology, Commerce, or Business AdministrationLeadership skills in coordinating design and implementation activities with multiple stakeholdersImplementation and support methodology for IT servicesExcellent Hydro / Utility business acumen and process design skillsExcellent presentation and facilitation skillsExcellent communication skills for professional environment, written and spoken

Additional Information

• Every contractor must supply their own Windows 10 or 11 Laptop computer for the duration of the assignment.
• Every contractor must supply their own Smart Phone . This is needed to gain access to the Organizations network.
8 days ago