Project Specialist

OVERVIEW

East Toronto Health Partners (ETHP) is the Ontario Health Team (OHT) serving East Toronto. We are a group of more than 100 community, primary care, home care, hospital and social services organizations in East Toronto, as well as patient / client, caregiver and community advisors, working together to better connect local care and services.

We work together as an integrated team to make it easier to navigate the healthcare system and transition between healthcare providers and places.

Our goal is to build a healthier and more equitable East Toronto enabling every person and neighbourhood to thrive.

Using a learning health system approach, this position will be responsible for supporting project / program / change interventions, implementation and operations of priority initiatives such as integrated care pathways in collaboration with the build and implementation teams.

The incumbent will work collaboratively with key interested parties, hospital partners, primary care, community members and front-line staff across the East Toronto Health Partners Ontario Health Team (ETHP) to facilitate positive change.

Supporting alignment and integration with other OHT initiatives, program evaluation and quality improvement processes, and supporting team-based care planning and operations for cross-organizational accountability of ETHP priorities.

This is a one year contract position with possibility of extension.

PRIMARY RESPONSIBILTIIES

GENERAL ACCOUNTABILITY

Using a learning health system approach, this position will be responsible for supporting project / program / change interventions, implementation and operations of priority initiatives such as integrated care pathways in collaborationwith the build and implementation teams.

The incumbent will work collaboratively with key interested parties, hospital partners, primary care, community members and front-line staff across the East Toronto Health Partners Ontario Health Team (ETHP) tofacilitate positive change.

Supporting alignment and integration with other OHT initiatives, program evaluation and quality improvement processes, and supporting team-based care planning and operations for cross-organizational accountability of ETHPpriorities.

NATURE AND SCOPE

ETHP provides a comprehensive basket of health and social services, tailored to meet changing local needs. ETHP provides primary care to acute care, food security to supportive housing, home-based healthcare and community support services, birth to end-of-life care, and settlement to employment.

The partnership is built on a legacy of trust in East Toronto, with a multi-decade track record of delivering made in East Toronto’ solutions together with our partners.

A specific focus of this position is supporting the evolution of integrated care program planning and design into operations for priority populations and communities.

This includes the ongoing development of homecare modernization, integrated care pathways for chronic diseases, and integration / alignment of these programs within ETHP.

The position will also contribute to the design, planning and operations of technology enablers and workflows to support effective and connected care teams.

The Project Specialist will have extensive experience working with interdisciplinary teams to build a continuous improvement culture.

The candidate will draw on their experience with structured and practical approaches to improvement that helps build systems position requires strong project management, operations, understanding of implementation science, quality improvement, and relationship building skills.

The incumbent also will participate in ETHP Virtual PMO Group and partner engagements and othergroups as required to ensure the initiatives align with other OHT initiatives.

SPECIFIC ACCOUNTABILITIES

Reporting to the Manager, OHT Development and Care Integration, the Project Specialist will be responsible to support coordination, implementation and operations of priority initiatives in collaboration with the project teams from different ETHP partners.

• Coordinate activities of Project Teams, identify risks with mitigation strategies
• Develop and implement structures, processes, and tools to enable ETHP priority initiatives
• Support change management on the ground with clinicians, administrators and ETHP partners
• Ensures work plans are designed to progress projects in complex and ambiguous environments with multiple competing perspectives
• Support the completion project deliverables
• Support complex projects through defining project scope, priorities, deadlines, and deliverable schedules or work plans
• Support the use of data to inform project plans and strategies
• Monitor and ensure project deliverables are met on time
• Build project tools and processes for the execution of initiatives
• Complete and update project work plans and dashboards
• Facilitate project-related meetings, develop project reports, presentations, statistics and other related documents
• Utilize and promote tools and templates to support project management best practices
• Support and build frameworks for project monitoring and evaluation
• Align with other ETHP initiatives including but not limited to those related to, homecare modernization, neighbourhood care strategies, primary care attachment.
• Develop a process for identifying and sharing system level barriers impacting work of integrated care.
• Strengthen partner relationships
• Provide administrative support for ETHP’s integrated care program operations as required.
• Specific to the ETHP Integrated Care Pathways initiative, work with the team to :

o Design and build components of the program including; referral pathways, intake / assessment processes, planning / triage and coordinated care planning documentation to support integrated care planning and delivery.

o Develop, plan and improve tools and processes to support centralized intake, sharing of clinical information / records, planning for seamless transitions to programs and services in the community

Additional roles and focus areas may be added through mutual discussion as ETHP matures as an accelerated OHT.

EDUCATION

• University degree in in a related field (, public health, health promotion, health sciences, sociology or health / business administration) or an acceptable equivalent combination of education and experience
• Master’s degree in related field preferred
• Project Management Institute (PMI) certification preferred or project management experience required
• A combination of equivalent education and experience may also be considered.

QUALIFICATIONS

• A minimum of 2-3 years related Project Management, including planning skills, draft work plans, work collaboratively with partners and other team members, and manage deadlines and competing priorities
• Understanding of local health issues, priorities, and needs
• Front-line health or social service provider experience preferred
• Excellent interpersonal, oral and written communication and presentation skills, including ability to plan and implement engagement meetings and resolve issues / concerns
• Experience designing and implementing process improvement projects in a healthcare setting
• Results oriented with high attention to detail and accuracy
• Data analysis and ability to break down data to inform decision making
• Familiarity with Ontario digital health tools and health information systems (primary care EMRs and hospital information systems) in Ontario
• Experience in data collection and analysis, and in using health equity frameworks
• Experience using continuous quality improvement methodologies and tools
• Prior working experience developing and implementing project plans, programs, support tools, and processes in health care setting an asset
• A high performer, adept at building productive working relationships
• Motivated, innovative mindset, with strong ability to coach and mentor partners through change
• Comfortable navigating ambiguity, but also able to drive clarity and structure in complex environments
• Ability to resolve conflict, apply an entrepreneurial approach to complex problem solving, create plans and materials where few parameters are provided
• A clear commitment to equity, diversity, inclusion and anti-racism
• Strong understanding of healthcare in Ontario, including knowledge of Ontario Health Teams
• Computer literacy in Microsoft Office applications including Word, Excel, PowerPoint, Microsoft Project and Visio
• All employees of Michael Garron Hospital (MGH), a division of Toronto East Health Network (TEHN) formerly Toronto East General Hospital (TEGH) agree to work within the legislated practices of the Occupational Health and Safety Act of Ontario
• All employees of MGH are responsible to contribute to a transparent culture of patient and staff safety by adhering to and a biding by patient and staff safety policies and procedures set by MGH
• All employees are accountable for protecting the psychological health and safety of themselves and their co-workers through adherence to MGH's policies and practices

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