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Solutions Engineer
Solutions EngineerThe New Network • Calgary, AB, CA
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Solutions Engineer

Solutions Engineer

The New Network • Calgary, AB, CA
27 days ago
Job type
  • Full-time
Job description

Senior Recruitment Consultant at The New Network

Reports To : VP, Sales & Marketing / CTO–COO (depending on structure)

Role Summary

The Solutions Engineer is a strategic, customer-facing technical leader responsible for shaping how the organization positions, designs, and delivers its SaaS-based operational and compliance solutions across Energy, Oil & Gas, and Industrial markets. Sitting at the intersection of sales, product, and delivery, this role translates complex operational challenges into clear solution architectures, compelling value narratives, and repeatable go‑to‑market plays.

While this role does not carry a direct sales quota, it is a key driver of revenue growth by influencing deal strategy, owning the technical and value storyline, and building trust with customers, partners, and internal stakeholders.

Key Outcomes (First 12–18 Months)

  • Lead technical and solution strategy for priority pursuits and strategic accounts, from early discovery through handoff to implementation.
  • Establish a consistent, value-based discovery and demonstration framework used internally and with key partners.
  • Design and document target solution architectures and integration patterns across typical customer environments.
  • Develop reusable value frameworks, ROI models, and “future state” playbooks for sales and partner teams.
  • Act as a trusted advisor to operational, commercial, and executive-level customer stakeholders, influencing roadmap and adoption.
  • Provide structured customer and market feedback to Product for roadmap, packaging, and prioritization decisions.
  • Mentor other Solutions Engineers / Sales Engineers and Account Executives as the team grows.

Core Responsibilities

  • Partner with Sales leadership on pursuit strategies for high-priority accounts.
  • Own technical discovery and solution narrative in complex, multi-stakeholder deals.
  • Facilitate workshops mapping current-state pain points and future-state solutions across people, process, technology, and execution.
  • Design and deliver tailored demos and proof-of-concepts that clearly connect capabilities to measurable business outcomes.
  • Support proposal and SOW development from a solution and value perspective, ensuring feasibility, repeatability, and alignment with the delivery model.
  • Define solution architectures that address operational, logistics, and compliance challenges.
  • Collaborate with customer IT / OT teams to design integrations with ERP, ETRM, field systems, and other enterprise data sources.
  • Understand and account for Operational Technology layers (L0–L2) and how SaaS platforms interact with control systems (PLCs, SCADA, DCS, HMI).
  • Document solution designs, integration points, and non-functional requirements for internal and customer audiences.
  • Ensure smooth handoffs to Delivery and Customer Success through clear documentation of business drivers, constraints, and success metrics.
  • Partner Enablement & Co-Selling

  • Serve as a technical and value advisor to strategic partners in joint pursuits.
  • Create and deliver partner enablement assets : playbooks, demo flows, integration overviews, and value frameworks.
  • Participate in partner-led customer engagements to lead discovery, solution design, and executive presentations.
  • Align with channel and sales leaders on partner go-to-market motions, ICPs, and repeatable deal patterns.
  • Product, Market & GTM Feedback Loop

  • Act as a structured conduit between the field and Product, representing customer needs, market trends, and competitive intelligence.
  • Contribute to decisions on packaging, pricing inputs, and configuration tiers.
  • Define and refine repeatable solution bundles and implementation patterns that reduce delivery risk and accelerate time-to-value.
  • Collaborate with Marketing on messaging, collateral, and case studies that reflect accurate solution and value positioning.
  • Internal Leadership & Mentorship

  • Model best practices in discovery, solution design, and value storytelling.
  • Participate in hiring and onboarding future Solutions Engineering talent.
  • Support internal training efforts across Sales, Delivery, and Customer Success.
  • Help evolve the organization’s overall pre-sales and solutioning methodology as it scales.
  • Experience & Qualifications

  • 10+ years in Solutions Engineering, Sales Engineering, Solution Architecture, or Technical Consulting.
  • Significant experience in Energy, Oil & Gas, or Industrial / Infrastructure sectors (terminals, logistics, midstream strongly preferred).
  • Proven success leading complex pre-sales cycles as the technical owner of the value and solution narrative.
  • Hands‑on experience with SaaS solutions and enterprise integration patterns involving ERP, ETRM, MES, or similar systems.
  • Understanding of OT environments (L0–L2) and interactions between software platforms and field / control systems.
  • Demonstrated ability to build business cases, quantify value, and communicate effectively with executive stakeholders.
  • Strong written and verbal communication skills for both technical and non-technical audiences.
  • Comfortable operating in a high-growth, evolving environment where processes are still being shaped.
  • You would be a strong fit if :

  • Strategic and hands-on : Able to shift between executive-level conversations and detailed solution design.
  • Customer-obsessed : Anchors all discussions in solving real problems and generating measurable outcomes.
  • Commercially aware : Understands how solution choices impact scope, risk, margin, and long-term account health.
  • Collaborative and low-ego : Works effectively across Sales, Product, Delivery, and partners.
  • Systems thinker : Sees how people, process, data, and technology interact across a customer’s value chain.
  • Builder mindset : Energized by helping a scaling organization move from “good” to “great” in solutioning discipline.
  • Seniority level

    Mid-Senior level

    Employment type

    Full‑time

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