Talent.com
National Operations Manager, Facility Management Office
National Operations Manager, Facility Management OfficeBGIS • Edmonton, AB, Canada
National Operations Manager, Facility Management Office

National Operations Manager, Facility Management Office

BGIS • Edmonton, AB, Canada
30+ days ago
Job type
  • Full-time
Job description

We are looking to hire a full-time National Operations Manager! This position can be held hybrid from any of our BGIS offices in Canada.

SUMMARY

The  National Operations Manager, FMO is responsible for the effective management of a team of Facility Service Managers. Specific responsibilities include but are not limited to : Driving team engagement to ensure achievement of all requirements, process development and implementation, achieving service level agreements and maintaining compliance with all regulatory, safety and all other requirements.

KEY DUTIES & RESPONSIBILITIES

People Leadership

People leadership responsibilities include but are not limited to :

  • Manage a team of Facility Service Managers assigned to various accounts supported by BGIS.
  • Responsible for people-oriented activities including but not limited to employee engagement, development, and performance management, hiring and retention, compensation recommendations.
  • Ensures each of your team member’s work is performed in accordance to all internal and external requirements.
  • Maintain current awareness and knowledge of all applicable regulations and requirements and ensure your team is made aware of the specific regulations and requirements that apply to their individual portfolios.
  • Establish annual objective setting with your team and conduct semi-annual and annual performance reviews.

Operations Management

  • Foster relationships with BGIS client directors to ensure your team adheres to terms and conditions in the specific Master Service Agreements set forth by the client.
  • Collaborate with relevant concerned parties to review, develop, refine, and implement processes and standard operating procedures.
  • Be fully functional with BGIS technologies to achieve greater efficiencies and productivity.
  • Maintain current awareness and ensure compliance with all applicable regulations and requirements.
  • Monitor and drive team performance to ensure achievement of service level agreements and performance metrics.
  • Responsible for your team’s ability to process vendor invoice approvals, purchase order approvals, and correction of invoice errors in a timely manner and will be BGIS’ finance teams point of escalation when invoice approval dates are missed.
  • Responsible for ad hoc reporting requirements set forth by customers and agreed to by BGIS.
  • Foster good relations with BGIS Technical Services Team and ensure that FM team prioritizes the dispatching to them prior to 3rd party vendors.
  • Investigate and resolve operational issues that are not resolved by your FM team.
  • Act with a high degree of urgency in resolving issues to ensure timely resolution and to maintain client satisfaction.
  • Strategic Leadership

  • Expansion of Facilities Services business, including hands on on-boarding of new clients and providing strategic leadership and insight to the accounts they support.
  • Providing monthly reporting to the accounts that they support.
  • Driving continuous improvement and process improvements.
  • Other duties as assigned
  • KNOWLEDGE & SKILLS

  • MINIMUM EDUCATION :  Community college diploma or equivalent training (. RPA, CET).
  • JOB-RELATED EXPERIENCE :  More than five years up to ten years.
  • 5 to 10 years of facility management experience, with at least 5 years at the supervisory or management level.
  • In-depth knowledge of applicable regulatory requirements and maintains current awareness.
  • Ability to lead and engage a team of experienced as well as junior facility managers and drive performance to ensure all requirements are achieved.
  • Strategic thinker.
  • Skilled at time management and fostering a like-minded team that take ownership of their portfolios and understand that afterhours and weekend responses are required for the success of the business.
  • Ability to develop and implement processes and standard operating procedures.
  • Skilled at influencing, persuading and negotiating.
  • High proficiency in MS Excel / Power BI.
  • This is a regular, full-time position with a salary range of $93,972 - $117,466 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.

    #LI-Hybrid

    Create a job alert for this search

    National Operations Manager Facility Management Office • Edmonton, AB, Canada

    Similar jobs
    Operations Manager

    Operations Manager

    Apex Geomatics Construction Surveyors Ltd • Sherwood Park
    Full-time
    Apex Geomatics is a Western Canadian leader in geomatics and technical field services.We support major energy and infrastructure projects with precise data, reliable field execution, and a commitme...Show more
    Last updated: 24 days ago • Promoted
    Strategic National Accounts Manager

    Strategic National Accounts Manager

    W.C. Bradley Co. • Edmonton
    Full-time
    A leading consumer products company seeking an experienced account manager to drive sales and foster long-term relationships with national retailers. You will manage sales strategies that meet growt...Show more
    Last updated: 3 days ago • Promoted
    Maintenance Manager : Lead Hotel Operations & Growth

    Maintenance Manager : Lead Hotel Operations & Growth

    TownePlace Suites Edmonton Alberta • Edmonton
    Full-time
    A prominent hotel team in Edmonton seeks a Maintenance Manager to supervise maintenance operations and ensure compliance with safety standards. The ideal candidate will possess a high school diploma...Show more
    Last updated: 30+ days ago • Promoted
    Facility Operations Specialist

    Facility Operations Specialist

    Honeywell • Edmonton
    Full-time
    We are seeking a proactive and highly detail‑oriented Facility Operations Specialist who will play a pivotal role in identifying, preventing, and mitigating operational non‑compliances across our P...Show more
    Last updated: 24 days ago • Promoted
    Operations Manager

    Operations Manager

    Saman Image Innovators • Edmonton
    Full-time
    Saman Image Innovators is franchisee of Snaohouss Canada, a leader in the Real Estate photography industry.The operations manager will be responsible for managing the day to day operations of Saman...Show more
    Last updated: 9 days ago • Promoted
    Maintenance Manager : Hotel Ops Leader & Growth

    Maintenance Manager : Hotel Ops Leader & Growth

    TownePlace Suites, Edmonton, AB • Edmonton
    Full-time
    A premier hotel in Edmonton is seeking a Maintenance Manager to oversee the maintenance operations and ensure compliance with safety standards. The ideal candidate has experience in hotel management...Show more
    Last updated: 24 days ago • Promoted
    Operations Manager, Keephills Power Plant Job Details | TransAlta

    Operations Manager, Keephills Power Plant Job Details | TransAlta

    TransAlta • Edmonton
    Full-time
    At TransAlta, we don’t just generate electricity—we generate opportunity.As one of Canada’s largest publicly traded power generators, we’ve been powering communities for over 100 years across Canad...Show more
    Last updated: 15 days ago • Promoted
    Operations Manager (Construction)

    Operations Manager (Construction)

    Erosion Control Central • Edmonton
    Full-time +1
    Operations Manager (Construction).Erosion Control Central is a leading Environmental consultant and contractor that specialized in Erosion & Sediment Control, Landscaping, and Snow Removal.Led by a...Show more
    Last updated: 24 days ago • Promoted
    West Canada Regional Ops Manager | Multi-Site Leader

    West Canada Regional Ops Manager | Multi-Site Leader

    Borcherdt Concrete Products Limited • Edmonton
    Full-time
    A distribution company is seeking a Regional Operations Manager based in Edmonton, Canada.This role involves overseeing performance across multiple locations, ensuring operational efficiency and pr...Show more
    Last updated: 24 days ago • Promoted
    Strategic Global Tax Operations Manager

    Strategic Global Tax Operations Manager

    EY • Edmonton
    Full-time
    A leading global professional services firm in Canada seeks a Strategic Tax Operations Lead (Manager Level) to coordinate tax services, improve operational efficiencies, and build client relationsh...Show more
    Last updated: 3 days ago • Promoted
    Field Operations Manager - Alberta

    Field Operations Manager - Alberta

    Schindler Group • Edmonton
    Full-time
    Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discove...Show more
    Last updated: 24 days ago • Promoted
    Facility Manager II

    Facility Manager II

    BGIS Global Integrated Solutions Limited • Edmonton
    Full-time
    BGIS is a leading provider of customized facility management and real estate services.With our combined team of over 6, 500 globally, we relentlessly focus on enabling innovation through the servic...Show more
    Last updated: 24 days ago • Promoted
    Senior Facilities & Systems Operations Lead

    Senior Facilities & Systems Operations Lead

    Gilead Sciences, Inc. • Edmonton
    Full-time
    An established industry player is seeking a Senior Facilities Ops Specialist to ensure the smooth operation of critical building systems. This role involves performing maintenance on HVAC and A / C sy...Show more
    Last updated: 24 days ago • Promoted
    Manager, Operations

    Manager, Operations

    GFS Canada Company, Inc. • Edmonton
    Full-time
    Medical, Dental, Prescription Drug, and EFAP Benefits after 30 days of employment.Reporting to the Operations Director, the Operations Manager is a strategic partner on the Operations Leadership Te...Show more
    Last updated: 7 days ago • Promoted
    On-Site Modernization Operations Manager

    On-Site Modernization Operations Manager

    Otis Elevator Co. • Edmonton
    Full-time
    A global leader in elevator services is looking for a Modernization Superintendent in Edmonton to drive project performance and oversee field operations. Responsibilities include leading teams, achi...Show more
    Last updated: 5 days ago • Promoted
    Lakeview Recovery Community - Manager of Operations

    Lakeview Recovery Community - Manager of Operations

    ROSC Solutions Group Inc. • Edmonton
    Full-time
    This position is onsite in Gunn, AB.At Lakeview Recovery Community, we are committed to ensuring equity of access to people from across the province who seek assistance in addiction recovery.We wel...Show more
    Last updated: 24 days ago • Promoted
    Operations Manager - Technology Solutions

    Operations Manager - Technology Solutions

    Backwoods Security • Edmonton
    Full-time
    Operations Manager - Technology Solutions.Backwoods Security Services is a leading supplier of security services in Western Canada. We have been able to attract best-in-class management, staff, and ...Show more
    Last updated: 6 days ago • Promoted
    Recreation Facility Operations Lead

    Recreation Facility Operations Lead

    Strathcona County • Sherwood Park
    Full-time
    A specialized municipality in Alberta is seeking a Facility Supervisor to manage operations for the largest recreation facility, ensuring compliance with safety and health standards.The role involv...Show more
    Last updated: 24 days ago • Promoted