hotel front desk clerk
- Work Term : Permanent
- Work Language : English
- Hours : 40 hours per week
- Education : Secondary (high) school graduation certificate
- Experience : 1 year to less than 2 years
Work setting
- Hospitality industry
- Urban area
- Hotel, motel, resort
- Relocation costs covered by employer
Tasks
- Register arriving guests and assign rooms
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Process guests' departures, calculate charges and receive payments
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients / guests with special needs
- Provide customer service
Computer and technology knowledge
- Computerized bookkeeping system
- Central reservation system (CRS)
- Internet
Transportation / travel information
Public transportation is available
Work conditions and physical capabilities
- Attention to detail
- Fast-paced environment
- Standing for extended periods
- Work under pressure
Personal suitability
- Client focus
- Dependability
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Judgement
- Organized
- Reliability
- Team player
Screening questions
Are you currently legally able to work in Canada?
Health benefits
- Dental plan
- Health care plan
Financial benefits
- As per collective agreement
- Group insurance benefits
- Night shift premium
- Pension plan
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