Account Processing Associate, Bilingual

Job Description

Job Description

Who we are :

Harbourfront Wealth is a dynamic industry leader specializing in financial services and wealth management. We are a fast-growing wealth management firm with over $14 billion in assets under administration, comprised of five integrated entities : CIRO dealer, investment counsel, asset manager, U.S. Registered Investment Advisor (RIA) and insurance company. At Harbourfront Wealth, our core values start with the belief that great people make great companies.

Career opportunity :

We currently have a full-time opportunity for a Bilingual, Account Processing Associate to join our Operations Team. The successful candidate will be responsible for accurately processing account opening & transfer documentation in a timely manner. This role has flexibility on location out of Vancouver, BC , Winnipeg, MB , or Burlington, ON . We are looking for a highly motivated, high performing, results driven candidate who will report to the Senior Manager, Operations. This highly motivated candidate must take personal responsibility for building solid relationships and must have a passion for providing high quality customer service.

You will be responsible for :

• Monitor MAKO & DocuSign dashboard, updating activity log, uploading any ad hoc forms;
• Monitoring MAKO straight through process (STP);
• Review MAKO STP Errors and understanding how to action;
• Edit and upload account documentation to National Bank Independent Network (NBIN) for processing;
• Review NBIN system dashboard for status of uploaded documentation and taking necessary actions;
• Perform quality assurance of data processed by NBIN;
• Monitor mailboxes and respond to incoming service inquiries within established service standards;
• Initiate escalation protocols as necessary to achieve timely resolution of outstanding documentation deficiencies;
• Keep up to date on all procedural and documentation requirement changes;
• Assist with handling rejected or declined new account opening requests by external processing agent (NBIN);
• Follow up with NBIN for accounts passed standard SLA;
• Assist with electronic and / or physical filing of client account documentation;
• Monitor MAKO dashboard, updating activity log and quality checking data flow on NBINs internal systems;
• File, organize, and reconcile new account forms and various documentation;
• Other Duties as Assigned.

The ideal candidate for this position has :

Salary Range : $50,000 - $55,000 per annum (actual salary offered will be commensurate with education, experience, and internal parity).

Diversity and Inclusion

Diversity is an important value to us. We are committed to providing equal opportunities in employment and to providing a workplace which is free from discrimination and harassment. This means that all job applicants and employees will receive equal treatment regardless of race, colour, ethnic or national origins, sex, marital status, disability, age, sexual orientation, religion, or belief.