Software Success Manager

Ref ID : 05060-0012396957

Classification : Help Desk Analyst

Compensation : $75000.00 to $85000.00 yearly

Even well-designed software still requires some explanation. And as a Software Success Manager for this Vancouver-based SaaS company, you will be there to explain the software to customers. This position is open to candidates living anywhere across Canada, and you’ll work from the comfort of your own home office.

In this Software Success role, you’ll work with a team of software professionals to support a complex web application. Your focus will be to connect directly with external customers. You will help with the onboarding process for new customers and any issues and questions that come up from existing users.

This is a full-time position that includes a competitive base salary, extended health and dental benefits, and paid vacation.

One of the attractive parts of this software product itself. The members of this team have developed an interactive, browser-based software application that incorporates graphics and 3D models. This platform is already used by hundreds of corporate clients across North America.

HOW TO APPLY / INTERVIEW PROCESS ]

A bit about myself - my name is Nathan Wawruck, and I am a recruitment consultant based in Vancouver, BC. I have over a decade of matching software and IT professionals to job opportunities, and I am always looking to connect with like-minded tech enthusiasts in the Vancouver area

If you're interested in pursuing this role, please contact me for an initial discussion. This is a chance for us to discuss specifics, such as the company name, the key hiring managers, and the more in-depth job requirements. This is also a great opportunity to talk about your overall career goals and preferences. We can even discuss other potential roles which may fit what you're looking for. Please find me on by searching my name : Nathan Wawruck

Job Requirements :

Here are some of the items that you'll bring to the table for this role :

You have two or more years of software support experience for a SaaS application or similar software product

You enjoy talking to external customers through email, chat, and voice channels

You enjoy collaborating and communicating with other members of the software development team

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. https : / / www.roberthalf.ca / en / mobile">

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Questions? Call your local office at 1.888.490.4429. All applicants applying for Canadian job openings must be authorized to work in Canada.

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