Automotive Service Advisor

Job Description

Job Description

Summary

The Automotive Service Advisor communicates directly with customers, managing their needs and expectations regarding auto service maintenance and repairs. This role is the link between the technician and the customer. Superior customer service and communication skills are essential to success in this position and in enhancing the customer experience.

Responsibilities and Tasks

Customer Service

• Provides excellent customer service and ensures ongoing commitment to the needs of the customer and their vehicle.
• Responds to customer inquiries in a timely manner, over the phone and in person.
• Understands customer needs and provides them with a complete solution.
• Shares ideas and suggestions to improve the customer experience in the Service Centre.
• Manages customer concerns and problems promptly.
• Deals with challenging situations in a professional manner.
• Ensures a smooth flow of communication with customers during repairs or maintenance work.

Operations

Requirements

Required Skills and Abilities

Successful candidates will demonstrate the following :

Potential Career Opportunities

Physical Demands and Working Conditions

In compliance with the store’s Health and Safety Policies and Procedures :