Commercial Customer Support Representative

Job Description

• Respond to customer inquiries in a timely manner (24h) relating to spares pricing, availability, order status, and credit requests.
• Have progressive level of customer management expeience to actively support a predefined customer allocation.
• Have established analytical skill-sets to analize CSC master data in support of CSC tools and operations.
• Actively manage customer purchase orders from order intake to shipment.
• Liaise with different back offices (Logistics, Commercial, Credit Control, Warehouses) to ensure customer requests are processed / answered, and orders are dispatched.
• Problem solving skills to identify blockers with systems and / or tools.
• Manual purchase order management for customers when booking of orders cannot be supported automatically, allocation of Wheels & Brakes (WB) parts in collaboration with WB Commercial Mgr's in line with contract and process billing of the Services team for such things as : Technical Publications, SBH, lease etc
• Close coordination and support needed with direct CSC management and teams to ensure daily priorities are managed and achieved and if any improvements can be made on the ordering process.
• Daily Management of Aircraft on Ground (AOG) activity and support urgent requests from customers in respect of the AOG rules including : Request for Quote (RFQ), Order Entry, Deliveries etc.
• Participate in reviews / meetings as required.

Job Requirements

• Diploma in Business Administration or equivalent
• Front Office Customer Services / Account experience, preferably in an aerospace environment
• Proficiency in SAP
• Proficiency on MS Word, Excel, PowerPoint, Outlook
• Excellent verbal and written English communication skills.
• Excellent interpersonal skills and strong sense of teamwork.
• Sense of priority management
• Bilingual Portuguese / English, Spanish / English, French / English - preferred
• Rotating Shift Schedule : Weekdays 9 am to 5 pm and 11am to 7pm
• Support the CSC team AOG rotating schedule on weekends 11 : 00am- 7 : 00pm
• Hybrid work a flexible working model where employees work partly in workplace and partly remote (at home)

Feeling hesitant because you don't meet all of the job requirements? Don't be! Safran Landing Systems (SafranLS) is committed to creating an inclusive, diverse and equitable team and encourages all applicants to apply.

If you love a challenge and want to work in an exciting, high-tech environment, we want to hear from you.

We see diversity as a means to leverage creativity, collective performance and innovation. We welcome applications from individuals regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

SafranLS is committed to a positive, supportive, and inclusive environment with continual learning opportunities and a focus on well-being in the workplace.

SafranLS offers accommodations for people with disabilities in all parts of the hiring process and will work with applicants to meet accommodation needs that are made known to SafranLS in advance.

At SafranLS, a passion for Aerospace can mean a limitless career, land your next position with us!

While we thank all applicants, only those being considered for an interview will be contacted.

The above statements reflect the general items considered necessary to describe principal functions of the position and shall not be construed as a detailed description of all the work requirements that may be inherent in the position.

Other duties may be assigned as per management instruction. All applicants must meet the following requirements : Minimum age of 18 years.

Canadian Controlled Goods Regulations (CGR), U.S. International Traffic in Arms Regulations (ITAR) and Canadian government security clearances and applicable contractual obligations.

Safran Landing Systems Canada Inc. is an equal opportunity employer. SafranLS TOR is committed to providing accommodations for people with disabilities in all parts of the hiring process as required under its Accessibility and Accommodation Policy.

SafranLS TOR will work with applicants to meet accommodation needs that are made known to SafranLS TOR in advance.